Service Technician - Residential Remodeling Industry

West Shore Home; Salem (MA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401k with company match

Tools provided

Training program

Vehicle provided

Job summary

West Shore Home in Andover, MA is seeking a Service Technician to join our North Boston-Andover team. You will perform essential service work on windows, doors, showers or baths, reporting to the Installation Manager and coordinating with Lead Installers and Trainers.

This full-time position offers unlimited overtime, a comprehensive benefits package, company-provided tools, a vehicle and paid training. If you bring attention to detail, pride in craftsmanship and a valid driver’s license, you

Qualifications

• Experience in residential remodeling, carpentry or construction.
• Strong attention to detail and quality workmanship.
• Must have a valid driver's license for travel to sites.
• Smartphone or smart device required to log into company systems with two-factor authentication.

Responsibilities

• Meet customers and review service area, keeping them informed of progress.
• Perform service on windows, doors, showers or baths safely and effectively.
• Review service completion with customers and obtain signatures.
• Leave the customer's location clean and safe after service.

Skills

Attention to detail

Residential remodeling

Carpentry

Construction

Valid Driver’s License

Customer focus

Job description

Looking to build your career with a company who values your craftsmanship, skill, and experience? Join a team who works just as hard for you as you do for our customers.

As a Service Technician on our North Boston-Andover team, you will join us on our mission of Bringing Happiness to Every Home by performing necessary service work in a safe and effective manner. You will report directly to our Installation Manager and work closely with our Lead Installers, Trainers, and Warehouse/Operations professionals.

Why Work at West Shore Home?

We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

We’ve got you covered with:

• Full-time, W2 employment with unlimited overtime opportunity not dependent on weather
• A generous benefits package including insurances, Paid Time Off, 401k with company match
• Company provided tools, equipment, and fully paid training program
• A vehicle, gas, and drive time covered by West Shore Home
• A pre-defined career glidepath to take you to the next step in your career

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• Exceptionally strong attention to detail
• Experience in residential remodeling, carpentry, construction
• A sense of pride in your work and an unwavering commitment to our customers
• Valid Driver’s License
• Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication

What You’ll Contribute

In this role, you can expect to:

• Meet customers, take visual tour of service area, keep customer apprised of service progress
• Perform service on customer's windows, doors, showers or baths in a safe and effective manner
• Review service completion with customer and secure required signatures
• Leaves customer location in a clean and safe appearance

More to Know

• Schedule: Monday - Friday beginning at 6:30AM
• Location: Andover, MA
• Seniority Level: Associate

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America's Most Admired Home Remodeling Brand.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.