Service Technician - Residential Integration Technology & Audio/Video

SIGNALS AUDIO VIDEO, INC.; El Segundo (CA); On-site; USD 68,000 - 200,000; Full time

Job summary

Join a leading company specializing in premium audio/video systems as a Service Technician. This role requires a client-centric approach, focusing on installation and maintenance in residential settings. Enjoy a competitive salary, extensive benefits, and numerous growth opportunities within an innovative team environment.

Benefits

100% Employer Paid Premiums for Employees (Medical, Dental, Vision, Life)

401(k) & matching

Employee Assistance Program

Employee Discount

Referral Program

Qualifications

• 5+ years of hands-on experience with audio/video systems.
• Proficient in deploying Crestron and Lutron systems.
• In-depth knowledge of cable TV systems.

Responsibilities

• Manage field-level service process and maintain equipment performance.
• Respond to client needs efficiently and monitor service requests.
• Engage in continuous learning to stay up-to-date with technology.

Skills

Time Management

Teamwork

Detail-Oriented

Job description

Join to apply for the Service Technician - Residential Integration Technology & Audio/Video role at SIGNALS AUDIO VIDEO, INC.

2 days ago Be among the first 25 applicants

Join to apply for the Service Technician - Residential Integration Technology & Audio/Video role at SIGNALS AUDIO VIDEO, INC.

Get AI-powered advice on this job and more exclusive features.

Description

Description

What is the role? Service Technician - A diverse, technical proficient role with Client-Centric Service Approach allowing for many opportunities to showcase mastery in the Audio/Video Industry!

Who is Signals Audio/Video?

Check us out at www.signalsav.com

Headquartered in El Segundo, CA; Signals Audio/Video has been elevating the entertainment experience since 1992. At Signals, your entertainment is not just a priority – it's our passion. Embodying excellence since 1992, we've thrived as industry leaders in crafting certified, award-winning audio/video environments. Our commitment to delivering powerful, cutting-edge, and user-friendly systems has earned us a 100% referral-based business with our very first client still with us to this day.

With an unwavering focus on staying at the forefront of technology, Signals provides state-of-the-art, upgradeable, and value-oriented systems that cater to both present and future needs. Whether it's a single component or an entire house, Signals seamlessly enhances video, sound, lighting, comfort control, security, and communications. Our interconnected facets enable automation for unparalleled efficiency and convenience with specializations in Acoustical Design, Audio/Video, Home Automation & Systems Integration, Home Networking, Home Theater Design/Installation, Lighting Control, Motorized Window Treatments & Home Theater Curtains, Multi-Room Audio/Video & Controls, and Preventative Maintenance.

Since our inception in 1992, our company has flourished, expanding its footprint to include locations in Palm Desert, Las Vegas, and Hawaii. What sets us apart is our commitment to fostering internal growth. Many of our dedicated team members began their journey at entry-level positions, gradually ascending to various higher-level roles. A testament to our ethos, our CEO's inspiring trajectory commenced as a receptionist to Project Manager, evolving into the Vice President, and ultimately, assuming the role of CEO.

The trend continues across our organization, where Project Managers initiated their careers as technicians, and our Process/Purchasing Manager once served as an Office Administrator. What unites these success stories is the empowering opportunity to carve your own path and contribute innovative ideas. In an environment where the landscape for our customers evolves rapidly, your ability to shape your trajectory and introduce fresh perspectives remains a key element of our dynamic culture. Join us, and let's create a future of possibilities together.

What will you be doing?

Client Communication and Response

• Consistently respond to clients within specified timeframes based on the level of service purchased.
  
  

Morning Service Department Duties

• Perform daily tasks, including monitoring RMS statuses, ordering parts, checking stock inventory, and addressing in-house service requests.
  
  

Field-Level Service Management

• Manage the field-level service process, ensuring discreet, clean, and flawlessly functional project completion, while effectively communicating with the Service Department.
  
  

Equipment Maintenance

• Maintain both the technical performance and attractive cosmetic appearance of equipment and systems during each service call.
  
  

Client Recommendations

• Conduct objective assessments to recommend Client Care Packages and equipment upgrades.
  
  

Client Outreach Programs

• Collaborate with the Company and Service Manager on consistent outreach programs to engage clients.
  
  

Continuous Learning

• Stay updated on new equipment, evaluation procedures, and address frequent bugs through continuous education on supported product lines.
  
  

Project Completion Involvement

• Directly participate in the final stages of project completion to ensure all new projects are ready for commissioning.
  
  

** Not Limited To**

As a Team Member You Will Enjoy

• 100% Employer Paid Premiums for Employees (Medical, Dental, Vision, Life)
• 401(k) & 401(k) matching
• Employee Assistance Program, Employee Discount, Referral Program
  
  

Requirements

Physical Requirements:

• To hold or rest weighted objects (up to 50 lbs.) directly on hands, arms, shoulders, or back while walking from one location to another.
• Exertion of physical strength to move objects (over 20 lbs.) from one level to another.
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet.
  
  

Qualifications

Experience

• Possess 5+ years of hands-on experience with audio/video and residential electronic systems projects.
  
  

Technical Expertise

• Demonstrated expertise in the installation and servicing of Crestron and Lutron control systems.
  
  

Programming Support

• Understanding of Crestron and Lutron control systems, with the ability to support the programming department through downloads.
  
  

Equipment Setup

• Proficient in setting up Crestron remotes, keypads, and touch screens unsupervised.
  
  

Cable TV Systems Knowledge

• In-depth knowledge of cable TV systems, including termination, distribution amps, signal balancing, with the capability to test and troubleshoot unsupervised.
  
  

Industry Knowledge

• Familiarity with the construction and design/build industry, trade coordination, and project management.
  
  

Skills

Time Management

• To multitask, organize, and effectively ensure deadlines are met for multiple projects; must be able to manage the completion of projects.
  
  

Teamwork

• Must be able to conceptualize, collaborate and "brainstorm" with management; able to work within a team, make deadlines, and respond to quick changes in priority and creative direction.
  
  

Detail-Oriented

• Accurately analyze resources while establishing details.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Construction

Referrals increase your chances of interviewing at SIGNALS AUDIO VIDEO, INC. by 2x

Glendale, CA $68,640.00-$200,000.00 2 weeks ago

Patient Service Technician - Delivery Driver

MERCEDES BENZ AUTOMOTIVE SERVICE TECHNICIAN

AV Service Technician - Luxury Residential

Field Service Technician (Entry Level) - Anaheim, CA

Airline Duty Manager - Customer Service ($66k)

Field Service Technician (Southern California)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.