Service Technician Production Facility

Orange EV; Kansas City (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Orange EV is seeking a Service Technician for the production facility in Kansas City to locate, inspect, and repair trucks and charge cabinets, perform retrofit and software updates, and assist with local field service work.

Ideal candidates bring strong customer service, the ability to manage multiple tasks, and basic computer skills with MS Word/Excel; a high school diploma or GED is required, and experience with ERP systems is a plus.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to handle multiple functions and adapt to changes.
• Ability to set and achieve goals on schedule.
• Ability to follow supervisor instructions.
• Proficient with MS Word and MS Excel.
• Strong writing, spelling and punctuation.
• Ability to safely operate a forklift and warehousing equipment.
• High school diploma or GED required.

Responsibilities

• Inspect, diagnose, and repair trucks and charge cabinets at the facility.
• Perform retrofit and software updates as needed.
• Assist with local field service work in the surrounding area.
• Maintain accurate service records and documentation.

Skills

Customer service

Multitasking

Goal setting

Follow instructions

MS Word

MS Excel

Writing clearly

Forklift operation

Education

High school diploma or GED

Related technical degree

Tools

ERP systems

Job description

Position Summary

The Service Technician for the production facility will be responsible for locating, inspecting, and repairing trucks and charge cabinets that are located at the production facility, performing retrofit and software updates, and assisting with field service work in the local area.

Position Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently inspect, diagnose, and repair
• Represent OEV in the utmost professional manner
• Utilize Remote Monitoring System and the Service Record Keeping System
• Accurately record all service activity in the service Record keeping system

Position Qualifications

• Knowledge of principles and processes for providing superior customer service
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Ability to execute and follow through on instructions given by supervisor
• Knowledge of computer, MS Word and MS Excel programs
• Ability to articulate clearly when writing including composition, spelling and punctuation
• Ability to safely operate a Forklift and other warehousing and shipping equipment
• High school diploma or GED

Ideal Candidates Will Also Have

• One or more years’ experience in parts/warehouse
• Experience with ERP systems
• Related technical degree

Position Summary

The Service Technician for the production facility will be responsible for locating, inspecting, and repairing trucks and charge cabinets that are located at the production facility, performing retrofit and software updates, and assisting with field service work in the local area.

Position Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently inspect, diagnose, and repair
• Represent OEV in the utmost professional manner
• Utilize Remote Monitoring System and the Service Record Keeping System
• Accurately record all service activity in the service Record keeping system

Position Qualifications

• Knowledge of principles and processes for providing superior customer service
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Ability to execute and follow through on instructions given by supervisor
• Knowledge of computer, MS Word and MS Excel programs
• Ability to articulate clearly when writing including composition, spelling and punctuation
• Ability to safely operate a Forklift and other warehousing and shipping equipment
• High school diploma or GED

Ideal Candidates Will Also Have

• One or more years’ experience in parts/warehouse
• Experience with ERP systems
• Related technical degree