Service Technician – Non-IT

SHI Cryogenics Group; San Jose, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Sumitomo (SHI) Cryogenics of America, Inc. “SCAI” is seeking an experienced technician with 3–5 years of hands-on experience in testing, repairing, and maintaining electromechanical or vacuum equipment.

The role involves on-site and in-house service of cryogenic vacuum pumps, with limited travel and potential non-traditional hours. The technician will calibrate, maintain, install, modify, build, and assemble equipment, identify root causes, apply corrective actions, and support customers as

Qualifications

• Requires a high school diploma or GED and a 2-year technical degree or equivalent experience.
• Prefer 3+ years hands-on experience with electromechanical or vacuum equipment.
• Proficient with mechanical tools and service test equipment; strong mechanical and electrical aptitude.
• Ability to lift 50 pounds or more.
• Good written and verbal communication, customer service skills.

Responsibilities

• Calibrate, maintain, install, modify, build and assemble cryogenic vacuum pumps and related equipment.
• Identify root causes and implement corrective actions.
• Provide on-site and in-house customer service as needed; minimal travel (up to once per year).

Skills

Hands-on experience

Mechanical tools proficiency

Electrical aptitude

Communication skills

Team player

Time management

Physical endurance

Education

High school diploma

2-year technical degree

Tools

Calibrations tools

Service test equipment

Job description

This is not an IT Service Position.

Sumitomo (SHI) Cryogenics of America, Inc. “SCAI” is looking for an experienced technician with three to five (3-5) years of hands‑on experience managing the testing, repairing and maintenance of electromechanical or vacuum equipment.

The SCAI Service Technician role is a “hands‑on” technical position that interfaces with SCAI management, customers, and performs sophisticated in‑house and on‑site customer service of semiconductor components, specifically cryogenic vacuum pumps. Primary duties include (1) calibration, maintenance, installation, modification, build, and assembly; (2) identifying root cause analysis and the necessary corrective action (3) providing occasional customer service and support. This position has minimal travel requirements (up to one time per year) and may occasionally require non‑traditional business hours (nights, weekends and some holidays).

Required Qualifications

• Minimum of a high school diploma/GED and a two year technical degree; or any combination of education and experience that would enable the performance of the full scope of the position is required.
• Prefer three (3) years of hands‑on experience managing the testing, repairing and maintaining electromechanical or vacuum equipment.
• Must be proficient in the use of mechanical tools and service test equipment; a strong mechanical and electrical aptitude is required.
• Ability to lift heavy items (50 pounds or more).
• Assist with shipping and logistics tasks.
• Strong customer service and communication skills (written and verbal).
• Must be able to work both independently and in an established team setting;
• Excellent time management skills and ability to prioritize work effectively.
• Ability to maintain confidentiality regarding proprietary company information
• Ability to pass a personal background check and/or clearance at time of hire and as required by Customers is required.
• Must be legally authorized to work in the United States without company sponsorship