Service Technician (Mechanical/Electrical)

L.S. Starrett Company; Little Elm (TX); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance (short/long-term)

Life insurance

Paid time off and holidays

401(k) with employer matching

Professional development

Job summary

Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc. is seeking a Field Service Technician to install, calibrate, troubleshoot and repair advanced metrology systems at customer sites across the region.

This role combines hands-on engineering with exceptional customer service and requires travel, on-site commissioning, and training. You will work with vision, optical, force measurement and related technologies, perform preventive maintenance, generate service reports, and

Qualifications

• Associate degree or equivalent technical experience.
• Willingness to travel frequently, including overnight stays.
• Ability to read schematics and service manuals.

Responsibilities

• Install, set up, calibrate, and validate measurement equipment at customer facilities.
• Perform preventive maintenance, diagnose equipment issues, and complete repairs.
• Troubleshoot mechanical, electrical, software, and application issues.
• Provide on-site and remote technical support to customers.
• Train customers on equipment operation, software functionality, and best practices.
• Complete service reports, expense reports, time records, and technical documentation.
• Maintain company tools, testing equipment, and service inventory.
• Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve issues.
• Support trade shows, product demonstrations, and technical training events.
• Identify opportunities for equipment upgrades, retrofits, and replacements.
• Follow safety, quality, cybersecurity, and customer-site requirements.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication

Education

Associate degree or equivalent technical experience

Tools

Vision systems

Optical comparators

CMMs

Dimensional metrology equipment

Force measurement equipment

Job description

Field Service Technician

Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc.

Full-Time | Remote/Field-Based – Must reside in PA, OH, NY or New England Area.

Flexible field schedule based on customer needs; frequent overnight travel required

Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.

With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards.

Join Our Team as a Field Service Technician!

In this customer-facing role, you'll be responsible for installing, maintaining, calibrating, troubleshooting, and repairing advanced precision measurement systems at customer facilities. You'll work with cutting-edge vision, optical, force measurement, and other metrology technologies while providing exceptional technical support and customer training.

• Install, set up, calibrate, and validate advanced precision measurement equipment at customer facilities.
• Perform preventive maintenance, diagnose equipment issues, and complete necessary repairs.
• Troubleshoot mechanical, electrical, software, and application-related problems.
• Provide on-site and remote technical assistance to customers.
• Train customers on equipment operation, software functionality, and best practices.
• Complete accurate service reports, expense reports, time records, and technical documentation.
• Maintain company tools, testing equipment, and assigned service inventory.
• Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
• Support trade shows, product demonstrations, and technical training events as needed.
• Identify opportunities for equipment upgrades, retrofits, and replacements.
• Follow company safety, quality, cybersecurity, and customer-site requirements.
• Strong mechanical and electrical troubleshooting skills.
• Ability to understand technical documentation, schematics, and service manuals.
• Strong interpersonal, communication, and customer-service skills.
• Ability to adapt to different customer environments, equipment, and technical challenges.
• A commitment to delivering reliable technical service and maintaining positive customer relationships.

Bonus Points For:

• Experience with vision systems, optical comparators, coordinate measuring machines (CMMs), dimensional metrology, or force measurement equipment.
• Previous experience servicing or calibrating precision measurement equipment.
• Familiarity with industrial automation systems, machine tools, or advanced manufacturing technology.
• Experience in customer-facing field service, technical support, or equipment installation.
• Experience providing technical training or equipment demonstrations.

• Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or a related field, or equivalent relevant technical experience.
• Experience working with industrial equipment, automation systems, machine tools, or precision instrumentation.
• Ability and willingness to travel frequently, including overnight stays.
• Availability for occasional travel outside the assigned territory, including international travel.
• Ability to work a standard Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, with flexibility based on customer and service requirements.
• Ability to work safely in manufacturing and industrial environments, including standing, walking, bending, reaching, and accessing equipment.
• Ability to handle service tools, parts, and equipment safely, with or without reasonable accommodation.

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Company-provided life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan with employer matching contributions
• Professional development and career growth opportunities

All employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified applicants and employees with disabilities and for other legally protected needs, in accordance with applicable law.