Field Service Technician

L.S. Starrett Company; Providence (RI); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

401(k) with employer matching

Professional development opportunities

Job summary

L.S. Starrett Company is seeking a Field Service Technician to install, calibrate, and service advanced metrology systems at customer facilities. This remote/field-based role requires frequent travel and coordination with customers, Sales, and Engineering teams.

You will diagnose issues across mechanical, electrical, software, and application areas, provide on-site and remote support, and train customers on operation and best practices while ensuring accurate documentation and reporting.

Qualifications

• Associate degree or equivalent technical experience in electronics/mechatronics.
• Experience with industrial equipment and automation systems.
• Valid driver's license and willingness to travel frequently.
• Ability to work Monday–Friday 8:00–17:00 with travel flexibility.

Responsibilities

• Install, calibrate, and validate precision measurement equipment at customer sites.
• Perform preventive maintenance, diagnose issues, and repair equipment.
• Troubleshoot mechanical, electrical, software, and application problems.
• Provide on-site and remote technical support and customer training.
• Complete service reports, time records, and documentation.
• Maintain tools and inventory; collaborate with Sales, Engineering, and Distributors.
• Support shows and product demonstrations as needed.
• Identify upgrade opportunities and equipment retrofits.
• Follow safety, quality, cybersecurity, and site requirements.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Problem solving

Understanding schematics

Interpersonal communication

Independent work

Adaptability

Customer-facing service

Education

Associate degree or equivalent

Tools

Vision systems

Optical comparators

CMMs

Industrial automation systems

Job description

Field Service Technician - Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc. Full-Time | Remote/Field-Based - Must reside in PA, OH, NY or New England Area. Flexible field schedule based on customer needs; frequent overnight travel required

About the Company

Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.

With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards.

Join Our Team as a Field Service Technician!

In this customer-facing role, you'll be responsible for installing, maintaining, calibrating, troubleshooting, and repairing advanced precision measurement systems at customer facilities. You'll work with cutting-edge vision, optical, force measurement, and other metrology technologies while providing exceptional technical support and customer training.

What You'll Do:

• Install, set up, calibrate, and validate advanced precision measurement equipment at customer facilities.
• Perform preventive maintenance, diagnose equipment issues, and complete necessary repairs.
• Troubleshoot mechanical, electrical, software, and application-related problems.
• Provide on-site and remote technical assistance to customers.
• Train customers on equipment operation, software functionality, and best practices.
• Complete accurate service reports, expense reports, time records, and technical documentation.
• Maintain company tools, testing equipment, and assigned service inventory.
• Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
• Support trade shows, product demonstrations, and technical training events as needed.
• Identify opportunities for equipment upgrades, retrofits, and replacements.
• Follow company safety, quality, cybersecurity, and customer-site requirements.

What We're Looking For:

• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to understand technical documentation, schematics, and service manuals.
• Strong interpersonal, communication, and customer-service skills.
• Self-motivated individuals who are comfortable working independently and managing multiple priorities.
• Ability to adapt to different customer environments, equipment, and technical challenges.
• A commitment to delivering reliable technical service and maintaining positive customer relationships.

Bonus Points For:

• Experience with vision systems, optical comparators, coordinate measuring machines (CMMs), dimensional metrology, or force measurement equipment.
• Previous experience servicing or calibrating precision measurement equipment.
• Familiarity with industrial automation systems, machine tools, or advanced manufacturing technology.
• Experience in customer-facing field service, technical support, or equipment installation.
• Experience providing technical training or equipment demonstrations.

Must-Have Requirements:

• Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or a related field, or equivalent relevant technical experience.
• Experience working with industrial equipment, automation systems, machine tools, or precision instrumentation.
• Valid driver's license.
• Must reside in Pennsylvania, Ohio, New York, or one of the New England states (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, or Maine).
• Ability and willingness to travel frequently, including overnight stays.
• Availability for occasional travel outside the assigned territory, including international travel.
• Ability to work a standard Monday-Friday, 8:00 a.m.-5:00 p.m. schedule, with flexibility based on customer and service requirements.
• Ability to work safely in manufacturing and industrial environments, including standing, walking, bending, reaching, and accessing equipment.
• Ability to handle service tools, parts, and equipment safely, with or without reasonable accommodation.

Salary Range: $70,000-$85,000 annually

Compensation will be determined based on relevant experience, technical qualifications, skills, and other job-related factors.

Benefits:

• Comprehensive medical, dental, and vision insuranceShort-term and long-term disability coverage
• Company-provided life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan with employer matching contributions
• Professional development and career growth opportunities

Equal Employment Opportunity

The L.S. Starrett Company is proud to be an Equal Opportunity Employer. We are committed to providing a workplace where all individuals are treated with dignity and respect and have equal opportunities to succeed. All employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified applicants and employees with disabilities and for other legally protected needs, in accordance with applicable law.