Service Technician (Mechanical/Electrical)

L.S. Starrett Company; Hartford (CT); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability coverage

Life insurance

Paid time off and holidays

401(k) with match

Professional development

Job summary

L.S. Starrett Company is seeking a Field Service Technician to install, calibrate, maintain, and repair advanced metrology systems at customer sites. The role combines on-site and remote support, focusing on high-precision equipment and customer training.

You will troubleshoot mechanical, electrical, and software issues, perform preventive maintenance, and document service actions. Willingness to travel across the New England area and beyond is essential.

Qualifications

• Strong mechanical and electrical troubleshooting skills.
• Excellent customer service and communication abilities.
• Willingness to travel frequently, including overnight stays.
• Ability to understand technical docs, schematics, and manuals.
• Comfort with on-site and remote support and training.

Responsibilities

• Install, calibrate, and validate precision measurement equipment at customer sites.
• Perform preventive maintenance, diagnose issues, and complete repairs.
• Troubleshoot mechanical, electrical, software, and application problems.
• Provide on-site and remote technical assistance and training.
• Create accurate service reports, time records, and documentation.
• Maintain tools, equipment, and service inventory.
• Collaborate with Sales, Engineering, and distributors to resolve issues.
• Support product demonstrations and training events as needed.
• Identify opportunities for upgrades, retrofits, or replacements.
• Follow safety, quality, and cybersecurity requirements.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication

Travel readiness

Technical documentation

Education

Associate degree

Job description

Field Service Technician

Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc.

Full-Time | Remote/Field-Based – Must reside in PA, OH, NY or New England Area.

Flexible field schedule based on customer needs; frequent overnight travel required

Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.

With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards.

Join Our Team as a Field Service Technician!

In this customer-facing role, you'll be responsible for installing, maintaining, calibrating, troubleshooting, and repairing advanced precision measurement systems at customer facilities. You'll work with cutting-edge vision, optical, force measurement, and other metrology technologies while providing exceptional technical support and customer training.

• Install, set up, calibrate, and validate advanced precision measurement equipment at customer facilities.
• Perform preventive maintenance, diagnose equipment issues, and complete necessary repairs.
• Troubleshoot mechanical, electrical, software, and application-related problems.
• Provide on-site and remote technical assistance to customers.
• Train customers on equipment operation, software functionality, and best practices.
• Complete accurate service reports, expense reports, time records, and technical documentation.
• Maintain company tools, testing equipment, and assigned service inventory.
• Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
• Support trade shows, product demonstrations, and technical training events as needed.
• Identify opportunities for equipment upgrades, retrofits, and replacements.
• Follow company safety, quality, cybersecurity, and customer-site requirements.
• Strong mechanical and electrical troubleshooting skills.
• Ability to understand technical documentation, schematics, and service manuals.
• Strong interpersonal, communication, and customer-service skills.
• Ability to adapt to different customer environments, equipment, and technical challenges.
• A commitment to delivering reliable technical service and maintaining positive customer relationships.

Bonus Points For:

• Experience with vision systems, optical comparators, coordinate measuring machines (CMMs), dimensional metrology, or force measurement equipment.
• Previous experience servicing or calibrating precision measurement equipment.
• Familiarity with industrial automation systems, machine tools, or advanced manufacturing technology.
• Experience in customer-facing field service, technical support, or equipment installation.
• Experience providing technical training or equipment demonstrations.

• Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or a related field, or equivalent relevant technical experience.
• Experience working with industrial equipment, automation systems, machine tools, or precision instrumentation.
• Ability and willingness to travel frequently, including overnight stays.
• Availability for occasional travel outside the assigned territory, including international travel.
• Ability to work a standard Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, with flexibility based on customer and service requirements.
• Ability to work safely in manufacturing and industrial environments, including standing, walking, bending, reaching, and accessing equipment.
• Ability to handle service tools, parts, and equipment safely, with or without reasonable accommodation.

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Company-provided life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan with employer matching contributions
• Professional development and career growth opportunities

All employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified applicants and employees with disabilities and for other legally protected needs, in accordance with applicable law.