Service Technician - Level 3

Edelman Inc; Illinois; On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health insurance

401k plan with 4% company match

Loyalty program

Access Perks for discounts

Life insurance policy

Job summary

Edelman Inc in Illinois is seeking a Maintenance Technician Rockstar. This role focuses on residential systems maintenance and aims to provide a 'World Class' customer experience while promoting continuous learning.

Ideal candidates should possess a proactive attitude and be ready for varied schedules, along with skills in HVAC, plumbing, and electrical systems. Competitive pay ($18–$25 per hour) and benefits like health insurance and a 401k plan with company match are offered.

Qualifications

• Valid driver’s license and ability to pass a background check/drug screen.
• Ability to perform physical tasks associated with residential maintenance.
• Proactive, 'can-do' attitude and strong commitment to service.

Responsibilities

• Assist in providing high-quality maintenance and service calls.
• Provide high-quality customer experience as per Edelman standards.
• Work under Service Manager to improve and gain skills.
• Maintain a clean workspace and complete tasks with precision.

Skills

Customer service

HVAC knowledge

Plumbing skills

Electrical systems knowledge

Problem-solving

Job description

Hey there! We’re Edelman, and we’re looking for a Maintenance Technician Rockstar.

At Edelman, we don’t just "check boxes"—we ensure the safety and comfort of the families in our community. We are a "World Class" organization looking for Level 1 Technicians who are eager to learn, serve, and grow. If you are looking for a company that values your time, provides a flexible schedule, and treats you like family, you’re in the right place.

You Should Apply If:

• You’re a Helper at Heart. You love meeting new people and solving their problems to make their day better.
• You’re Humbly Confident. You are ready to learn the ins and outs of HVAC, plumbing, and electrical systems from the best in the business.
• You’re a Professional. You show up on time, look the part, and treat every customer’s home with total respect.
• You’re Flexible. You enjoy a schedule that keeps things interesting and doesn't trap you in a 9-to-5 cubicle.
• You Want Growth. This isn't just a job; it's the first step in a 50-year career path with a company that wants to see you succeed.

You Shouldn’t Apply If:

• You don't like talking to people or providing "World Class" customer service.
• You aren't comfortable working on a variety of systems (HVAC, Electrical, Plumbing).
• You prefer a rigid, unchanging routine every single day.

Your Daily Mission:

• Service Excellence: Assist in providing high-quality maintenance and service calls on residential systems according to Edelman standards.
• The Customer Experience: Provide homeowners with a high-quality, "World Class" experience from the moment you walk through the door.
• Continuous Learning: Work under the Service Manager to sharpen your skills and become an expert in the trades.
• The Edelman Standard: Maintain a clean workspace and ensure every maintenance task is completed with integrity and precision.

What You Bring to the Table:

• The Vibe: A proactive, "can-do" attitude and a heart for service.
• The Commitment: Readiness to work a flexible schedule (weekdays and weekends) between 8:00 am and 8:00 pm.
• The Drive: A valid driver’s license and the ability to pass a background check/drug screen.
• The Basics: Ability to perform physical tasks associated with residential maintenance.

Why Edelman?

• Competitive Pay: Get rewarded for your service, $18–$25 per hour.
• Career Advancement: We don't just give you a job; we give you a path. We'll help you develop the skills to move from maintenance to high-level service.
• Stability: A consistent schedule with a supportive team that has your back.
• The Loyalty Program: We think long-term. Our loyalty program runs for 50 years—the longer you stay, the more you earn.
• Total Protection: Health insurance (we cover a portion!), Vision, Dental, and a $25,000 Life Insurance policy at no cost to you.
• Future Focus: 401k through Vanguard with a 4% company match.
• The Perks: Access to "Access Perks" for discounts on travel, food, and shopping, plus voluntary benefits like Short-Term Disability.