Service Technician Lead- Roseville

Andersen Corporation; Fort Snelling Unorganized Territory (MN); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

401(k) Plan, Employer Fixed Contrib. &

Profit Sharing

Medical, Dental and Vision Coverage

FSAs, HSA and HRA

Life Insurance

Paid Time Off

Paid Holidays

Career Growth Planning

Job summary

Andersen Corporation in Minnesota is seeking a Field Technician to support Renewal by Andersen (RbA) installations within a 100‑mile radius of Marshall, MN. You will provide direction and training to Field Technicians and ensure accurate technical measures prior to installation.

The role requires a high school diploma, a valid driver's license with a clean record, and experience with window and door installation.

Qualifications

• High school diploma and valid driver's license with clean driving record.
• Renewal Installation experience strongly preferred.
• Leadership/coaching experience.
• Ability to handle escalated customer issues professionally.
• Ability to manage multiple projects simultaneously.
• Ability to work independently.
• Knowledge of windows and doors installation.

Responsibilities

• Provides direction and training to Field Technicians in accordance with RbA guidelines.
• Ensures superior field support on RbA products and accurate technical measures prior to installation by directing others or performing tasks.
• This position will have a service area that is a 100 mile radius of Marshall, MN.
• Provides direction and training to Field Technician I and II's.
• Ensures that Tech Measures and Services are completed in accordance with RbA guidelines.
• Handles escalated or complex customer issues.
• Performs both Technical Measure duties and Service duties as needed.

Skills

Leadership coaching

Escalated issue handling

Project management

Independent work

Windows & doors installation knowledge

Valid driver's license

Education

High school diploma

Job description

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description

Provides direction and/or training to Field Technicians in accordance with RbA guidelines. Ensures superior field support on RbA products and accurate technical measures prior to installation by either directing others or performing the tasks.

This position will have a service area that is a 100 mile radius of Marshall, MN.

Provides direction and training to Field Technician I and II's.

Ensures that Tech Measures and Services are completed in accordance with RbA guidelines. This includes proper documentation.

Handles escalated or complex customer issues.

Performs both Technical Measure duties and Service duties as needed.

Minimum Qualification, Skill And/or Competency Requirements

High school degree and valid driver's license with clean driving record

Renewal Installation Experience Strongly Preferred

Meets the skills and competency requirements needed for Field Technician II

Leadership/coaching experience

Ability to handle escalated customer issues in a professional and respectful manner.

Ability to manage multiple projects simultaneously.

Ability to work independently.

Knowledge of windows and doors installation.

Pay Range

$27.76 - $41.64

Culture And Benefits

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.