Service Technician Lead - MOD Bikes

MOD BIKES; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

MOD BIKES is seeking a passionate Service Technician Lead in Austin, TX. The role provides an opportunity to lead service operations, perform e-bike repairs, and engage with customers to deliver exceptional service. Ideal candidates will have mechanical expertise and a strong commitment to customer satisfaction. Join a growing team committed to transforming eco-friendly transportation.

Benefits

Competitive pay based on experience

Medical, dental, and vision coverage

Paid time off (PTO)

Flexible scheduling

Employee discounts on bikes and accessories

Qualifications

• Experience mentoring or supporting junior mechanics.
• Friendly, customer-focused attitude with strong communication skills.
• Capable of lifting and maneuvering e-bikes up to 75 lbs.

Responsibilities

• Perform expert-level diagnostics and repairs on MOD e-bikes.
• Guide the repair process and manage service timelines.
• Assist in maintaining cleanliness and organization in the workshop.

Skills

Customer service

Mechanical expertise

Problem-solving

Education

3+ years of mechanical experience

Experience with electric bikes

Job description

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Summary

Location: Austin, TX (On-site)

Department: Garage / Service

Reports To: Service / Garage Manager

Category: Customer Service, Manufacturing/Mechanical, Retail

Type: Full-Time and Part-Time Positions Available

About MOD BIKES

MOD BIKES designs and builds a line of high-performance, head-turning electric bikes, committed to transforming the way people move. We?re more than a bike company, we're a community of tinkerers, adventurers, and problem-solvers working to make eco-friendly transportation fun and accessible.

Summary

Are you passionate about e-bikes, love solving technical challenges, and thrive in a fast-paced, customer-focused environment? MOD BIKES, a rapidly growing electric bike company in Austin, TX is seeking a Service Tech Lead who brings strong mechanical expertise, exceptional customer service, and a warm, approachable personality.

As our Service Tech Lead, you will serve as the right hand to the Service Manager taking ownership of the day-to-day service workflow, actively performing and overseeing repairs, mentoring mechanics, and interfacing with customers to ensure every bike leaves our shop performing at its best.

To Apply

Send us your resume in a PDF format and a short cover letter describing your support philosophy and the systems or platforms you've helped build or lead.

Duties

What You'll Do:

Technical Expertise & Workflow Execution

• Perform expert-level diagnostics and repairs on MOD e-bikes, including motors, electrical systems, drivetrains, brakes, and frames.
• Guide the repair process from intake to completion, ensuring service standards and timelines are met.
• Assess bikes and service needs, recommend appropriate repairs or maintenance, create work orders in Shopify, and track repair and build status from intake to completion.
• Handle trade-in evaluations, safety checks, and final quality assurance on all outgoing bikes.
  
  

Customer Service & Support

• Greet and assist walk-in service customers, communicating clearly and professionally.
• Walk customers through repairs, upgrades, or bike issues with patience and clarity.
• Educate customers about MOD products, accessories, and maintenance best practices.
• Schedule test rides and service appointments using Calendly or other tools.
  
  

Garage Operations & Leadership

• Support the Garage Manager with assigning daily tasks and managing service priorities.
• Help maintain the shop environment: cleanliness, patio setup, tool organization, and maintain the demo fleet.
• Assist in monitoring inventory needs and flag part shortages or supply gaps.
• Collaborate with Garage Manager to coordinate with sales, fulfillment, and support teams to deliver a seamless customer experience.
  
  

Requirements

What You Bring:

• 3+ years of mechanical experience, including at least 1 year working with electric bikes
• Strong working knowledge of drivetrain systems, brakes (mechanical & hydraulic), and e-bike components
• Friendly and customer-focused attitude, with great communication skills
• Ability to remain calm and solution-oriented under pressure
• Comfortable with technology?Shopify, Slack, Calendly, Freshdesk, and task managers like Asana
• Strong organizational skills and attention to detail
• Experience mentoring others or supporting junior mechanics
• Physically capable of lifting and maneuvering e-bikes (up to 75 lbs)
  
  

Nice To Haves

We?d love it if you also have:

• Experience with MOD BIKES products or similar brands
• Familiarity with Shimano, Bafang, or Bosch e-bike systems
• Spanish-speaking ability
• Experience in a retail or direct-to-consumer service environment
  
  

Benefits

Perks & Benefits:

• Competitive pay based on experience
• Medical, dental, and vision coverage
• Paid time off (PTO)
• Flexible scheduling
• Employee discounts on bikes and accessories
• A dynamic, growth-oriented team that values curiosity, effort, and creativity

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

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