Service Technician - Lead

Vacuum Solutions; Covington (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Vacuum Solutions is seeking a Lead Service Technician to enhance the aftermarket services for portable compressors, pumps, and generators. This pivotal role focuses on improving service delivery, developing staff competencies, and achieving revenue targets while operating in a diverse technological environment. Join a team that champions sustainable solutions and innovation in machinery manufacturing.

Qualifications

• Minimum of 5 years of technical service experience maintaining compressors.
• Demonstrated expertise in repair/overhaul of portable compressors is preferred.
• Ability to train and coach others on technical issues.

Responsibilities

• Develop and promote the service aspect to generate profitable revenues.
• Coordinate service resources to meet targeted goals.
• Handle warranty issues with customers and ensure product quality feedback.

Skills

Computer Skills

Problem Solving

Technical Reporting

Education

2-year degree or certificate from a technical college

Job description

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

Mission

To facilitate growth of Power Technique’s Aftermarket through a strong commitment to the delivery of high quality maintenance, repair and overhaul of portable air compressors, dewatering pumps, and generators.

Roles And Responsibilities

• Develop and promote the service aspect of our business to best generate profitable service revenues.
• Implement procedures to ensure that all service activities are performed in an organized and structured manner.
• In consultation with the Service Center Manager, coordinate all service resources as required to achieve targeted goals and objectives.
• Ensure competence development on product, technical and administrative training issues.
• Handle warranty issues with customers & provide quality feedback to Product Companies.
• Coach and train employees in a fashion that is consistent with our company’s culture and management philosophy.
• Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.
• Perform other duties as assigned.
  
  

What you can expect from us?

Choose to start your career with us!

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37,000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo and always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We are proud of our strong and efficient training and development processes. We collaborate across national and competence borders allowing you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist, or become a manager – there is always an Atlas Copco way open for you.

When you join Atlas Copco, you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions – but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.

At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.

Learn more at www.atlascopcogroup.com

We are fully committed to being a part of the solution for a better tomorrow. That’s why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.

Power Technique North America LLC (PTNA-CC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.

Accessibility Notice:If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400.Reasonable accommodation requests will be considered on a case-by-case basis.

What we expect of you?

Experience

A minimum of 5 years of technical service experience maintaining and repairing compressed air equipment, dewatering pumps (Atlas Copco and other) or equivalent is required.

Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of portable compressors is strongly preferred.

Education

2-year degree or certificate from a technical college or trade school, or 5-7 years of related experience and/or training; or an equivalent combination of education and experience is required.

Skills

Computer Skills:

To perform this job successfully, an individual should have intermediate level knowledge of email software; word processing software; spreadsheet software; BPCS; SAP.

Language Ability

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  
  

Math Ability

• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  
  

Reasoning Ability

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with nonverbal symbolism (formulas, equations, graphs, etc.) in its most difficult phases.
• Ability to solve problems and deal with a variety of concrete variables in variable situations where only limited standardization exists.
  
  

Travel

Occasional travel may be required

City

Covington, GA

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Machinery Manufacturing

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