Service Technician - Large Ag Field Tech

AHW LLC; Harvard (IL); On-site; USD 30,307 - 55,104; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

AHW LLC in Harvard, Illinois is seeking a skilled technician to perform diagnostics and repairs on agricultural and turf equipment. The role requires at least 3 years of experience and exceptional customer service skills.

Knowledge of mechanical, electrical, and hydraulic systems is essential, along with the ability to lift heavy equipment. A competitive benefits package is offered alongside hourly pay ranging from $22.00 to $40.00, with eligibility for performance bonuses.

Qualifications

• 3+ years of experience performing on-site service repairs.
• Ability to lift at least 75 lbs. repeatedly.
• Advanced or Master Service Technician certification preferred.

Responsibilities

• Perform complex diagnostics and repairs on agricultural and/or turf equipment.
• Participate in Service EDUCATE Training programs.
• Review and explain service concerns directly with customers.

Skills

Customer service skills

Mechanical systems knowledge

Electrical systems knowledge

Hydraulic systems knowledge

Technical Manual procedures

Education

High School Diploma or equivalent experience

Associates degree preferred

Tools

Service Advisor

Job description

Description

Independently performs complex diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities

• Performs complex diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products
• Participates in required Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

Requirements

• 3+ years of experience performing on-site service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver’s license required

Pay Range

$22.00 - $40.00 per hour. Eligible for Technician Performance program in addition to hourly rate.

Benefits

We offer a competitive compensation and benefits package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training opportunities.