Service Technician - Large Ag

AHW LLC; Dwight (IL); On-site; USD 57,308,000 - 114,616,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Training opportunities

Job summary

AHW LLC is seeking an experienced field technician to perform on-site diagnostics and complex repairs on agricultural and turf equipment in Dwight, Illinois. You will interact with customers to explain repairs, document work orders, and support service programs.

The role requires at least 3 years of on-site repair experience, strong mechanical, electrical, and hydraulic know-how, and the ability to lift heavy loads. A high school diploma or equivalent is required.

Qualifications

• 3+ years of experience performing on-site service repairs.
• Experience with agricultural/turf equipment preferred.
• Ability to follow Technical Manual procedures.

Responsibilities

• Perform on-site diagnostics and repairs on agricultural/turf equipment.
• Document work orders and communicate service concerns to customers.
• Promote dealer service programs when appropriate.
• Maintain safe working environment and service vehicle inventory.

Skills

Interpersonal skills

Customer service

Mechanical knowledge

Electrical systems

Hydraulic systems

Service Advisor usage

Vehicle operation

Lifting heavy objects

Education

High School Diploma or equivalent

Tools

Service Advisor

Job description

Description

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products
• Participates in required Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned dutiesMaintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

• 3+ years of experience performing on-site service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Technician certification preferred
• High School Diploma or equivalent experience required

Pay Range:

$20.00 - $40.00 per hour. Eligible for Technician Performance program in addition to hourly rate.

Benefits:

We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.