Service Technician - Keswick Cycles - Glenside, PA

Specialized Retail Midwest LLC; Abington Township (Montgomery County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join Specialized Retail Midwest LLC as a Service Technician where you'll connect with cycling enthusiasts, provide top-tier customer service, and assist with bike technical consulting. This part-time, seasonal role emphasizes the importance of rider satisfaction and expertise in the cycling industry. If you have a passion for biking and possess excellent communication skills, apply now to be part of a dynamic and inclusive team enhancing the bike community.

Benefits

Competitive health care options

401(k) with match

Employee discounts on products

Paid holidays

Short and Long Term Disability

Competitive vacation package

Uniform Allowance

Commuter Benefits (if applicable)

Qualifications

• Bike shop/bike mechanic experience preferred.
• Ability to lift at least 50 lbs. using proper techniques.
• Passion for cycling and the Specialized brand.

Responsibilities

• Providing enthusiastic and courteous customer assistance.
• Connecting with riders, listening to their needs, and offering advice.
• Maintaining cleanliness standards at store opening and closing.

Skills

Excellent communication skills

Customer service

Technical expertise

Tools

Lightspeed POS systems

Job description

Service Technician - Keswick Cycles - Glenside, PA

Service Technician - Keswick Cycles - Glenside, PA

Apply locations: United States, PA, Glenside (Keswick Cycle Glenside)

Time type: Part time

Posted on: Posted 30+ Days Ago

Job requisition id: R0010329

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider-focused, and collaborative team that creates the best bikes and delivers world-class rider care. We provide quality in our products and customer interactions and are looking for a teammate to join this growing team. Reach out – we’re here to help you build your career at Specialized.

This is a part-time, seasonal role.

JOB SUMMARY

A Service Technician is the front line and point person for our brand to the rider, encouraging successful and profitable retail by applying technical expertise to create outstanding in-store brand experiences. The Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and smoothly, helping them ride longer and better. They collaborate with staff and local riders as a host, mentor, brand advocate, and technical expert. The Technician provides exceptional rider service, enhances satisfaction, and helps meet sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE

• Connecting with riders, asking questions, listening to their needs, and offering options and advice based on a pre-set service menu or tune-ups and a la carte services.
• Speaking authoritatively on technical matters related to bicycles; being the expert.
• Providing enthusiastic and courteous customer assistance; delivering “wow” customer service.
• Properly processing all service work, setting and exceeding rider expectations, filling out service work orders accurately, and scheduling repairs.
• Advising and assisting customers with product and service choices without bias.
• Maintaining knowledge of all merchandise to assist customers effectively; staying current with new product lines.
• Assisting with bike sales through technical consulting and other bike floor duties as needed.
• Delivering top-tier rider service to ensure ongoing satisfaction and service quality.
• Maintaining cleanliness standards at store opening, throughout the day, and at close, including light janitorial duties.
• Proficiency in Lightspeed POS systems and store websites.
• Maintaining regular, dependable attendance and punctuality.

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand.
• Bike shop/bike mechanic experience preferred.
• Excellent communication skills for interacting with riders and team members.
• Availability to work weekends as needed.
• Ability to stand for long periods, and occasionally walk, kneel, or reach.
• Ability to lift at least 50 lbs. using proper lifting techniques.

TELL ME MORE

• Competitive health care options (Medical PPO or HDHP)
• Dental, Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company-sponsored life insurance
• Optional insurance options: Term Life, Critical Illness, Critical Accident
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid holidays
• Employee discounts on products
• Partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits (if applicable)

*For eligible employees

At Specialized, we believe bikes can change lives. Our culture is passionate, barrier-breaking, and positive. We aim to increase diversity in the cycling industry and are committed to an inclusive workforce. We encourage everyone, especially marginalized groups, to apply and help us become the rider’s brand of choice. If you're eager to make a difference, apply and tell us how you can impact Specialized!

Follow us on LinkedIn, Instagram, and see our #DogsofSpecialized.