Service Technician (Job ID 3022168)

ADT Security Services; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual, energetic work environment

Medical, Dental, Vision

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT is seeking a Residential Service Technician in Dallas, TX to troubleshoot, configure, and program security and site automation solutions at customer locations. You will work closely with customers, ensuring proper installation and ongoing service in a fast-paced residential environment.

The role requires a background in service with strong technical aptitude, excellent communication, and a valid driver’s license. ADT offers comprehensive benefits and career growth opportunities.

Qualifications

• Service experience required.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal communication and customer-facing skills.
• Customer-focused mindset with ability to manage in uncertain situations.
• Valid driver’s license required.
• High school diploma or equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes for wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring.
• Act as a customer service champion, helping customers understand and fix issues.
• Work in a dynamic, collaborative environment with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Adaptability

Driver’s license

High school diploma readiness

Education

High School diploma or equivalent

Job description

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

About Us:

At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

What are we looking for?

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver’s license
• High School degree or the equivalent

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.