Service Technician - Intec

Sames; Greer (SC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Sames North America is seeking a field service technician to install equipment and provide on-site or remote technical support for customers and distributors. You will join the repair team when not assigned to a specific job and assist with special projects.

You must travel domestically and internationally up to 50%+, read blueprints, and train customers on Sames equipment. A high school degree and hands-on experience are required; evenings, weekend work, and safety compliance are part of the

Qualifications

• Minimum High School degree.
• Hands-on mechanical, pneumatic and electrical experience.
• Ability to travel domestically and internationally.
• Read and write English.

Responsibilities

• Provide technical support for internal and external customers, in‑house and in the field.
• Provide equipment system installations, commissioning, and troubleshooting at customer facilities.
• Validation and production support of installed equipment/systems.
• Prepare daily site/field service reports through project phases.
• Assist with training schools and provide training on Sames equipment at customer facilities and in-house.
• Answer technical calls from the support phone line.

Skills

Mechanical experience

Pneumatic systems

Electrical systems

Blueprint reading

Customer interaction

English proficiency

Driver's license

Travel readiness

Education

High School degree

Technical degree or certificate preferred

Job description

Provide equipment/systems installation services along with technical assistance to Sames’s customer/distribution network on‑site or remotely. Work with internal customers: assist within the repair department undertaking daily duties, when not assigned to a specific job, assist with miscellaneous projects as needed.

Duties and Responsibilities

• Provide Technical support for internal and external customers, in‑house and in the field
• Provide equipment system installations, commissioning, along with troubleshooting activities, at customer facilities
• Validation and production support, of installed equipment / systems
• Prepare daily site / field service reports, throughout project phases
• Assist with training schools and provide training on Sames equipment and processes, at customer facilities and in house
• Assist with answering technical calls from the support phone line

Profile

Required Knowledge, Skills, and Abilities

• Minimum High School degree
• Hands‑on experience and understanding with mechanical, pneumatic, and electrical equipment, measurement tools, schematics, layouts, and techniques to ensure conformance to specifications & design
• Ability to work assigned shifts / days / nights / weekends / holidays / overtime when required
• Possession of a valid driver’s license, passport eligibility along with traveling internationally
• Interact with customers and contract workers
• Able to read and write in English
• Requires travel to domestic and international sites at least 50% or more, often on short notice

Other Desired Skills, Experience, Traits:

• Technical degree or bachelor’s degree and/or certificate preferred
• 3+ years of finishing, sealant, and adhesive application experience preferred
• 3+ years of field service and automotive industry experience preferred
• Capable to read and understand blueprint drawings
• Ability to handle diverse assignments concurrently in a demanding environment
• Work well independently or within a team structure
• Sense of urgency with a mission to serve
• Ability to multitask in a demanding environment

Working Environment and Physical Requirements

• Ability to lift and move 50 lbs., walk long distances through customer sites and be on your feet for extended periods
• May work in hot or cold automotive plants or labs and/or general industrial labs
• Exposure to hazardous materials; may require use of personal protective equipment
• Ability to travel by various methods: flying, driving, trains, etc.

Direct Reports

• None

Useful information

SAFETY / HSE (required authorizations + broader needs)

• Know how to identify and react in dangerous situations
• Know how to analyze priority environmental and safety aspects and implement relevant actions

Sames North America is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.