Service Technician III - Modera H Street

Laphcc; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

Disability/Life/AD&D insurance

401(k) with employer matching

Paid time off

Job summary

Mill Creek Residential is seeking a Sr. Service Technician to maintain the community’s physical condition and appearance. You will identify problems, complete service requests, and perform repairs to keep the property in excellent condition.

Responsibilities include responding to resident requests promptly, inspecting vacated units, and assisting with budgeting. The role emphasizes safety, quality workmanship, and alignment with Mill Creek’s mission and values.

Qualifications

• 3-5 years maintenance technician experience.
• Multi-family housing experience helpful.
• High School diploma or GED preferred.

Responsibilities

• Organize and perform general maintenance and repairs per safety standards.
• Respond to repair requests across HVAC, electrical, plumbing, carpentry and more.
• Address resident requests promptly with strong customer service.
• Inspect vacated apartments and document renovations; re-inspect for quality.
• Routinely inspect grounds and buildings for safety and upkeep.
• Assist in preparation of maintenance budgets and inventory control.
• Promote safe work practices among onsite team and contractors.
• Ensure compliance with Federal, State and local laws and Fair Housing regulations.
• Handle additional duties as assigned; align with Mill Creek mission.
• Demonstrate Mill Creek values in daily work.

Skills

Reading & writing

Arithmetic

MS Office

Maintenance tools

Chemicals handling

Vehicle operation

Education

High School Diploma or GED

Tools

Property management software

MS Office

Job description

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Technician Level III (Sr. Service Technician), maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Sr. Service Technician works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. This leader anticipates and evaluates potential problems then proactively develops plans to counter challenges. The Sr. Service Technician consistently strives to maintain the highest level of attention to the operational needs of the community.

Reports to: Service/Sr. Service Manager has primary oversite of the Maintenance Technician Level III position. The Service/Sr. Service Manager has the responsibility to determine the exact "day-to-day" duties of the Service Technician. Decisions will take into account the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. This position may oversee Maintenance Technicians I and II with responsibility for scheduling work assignments and training.

Essential Functions/Responsibilities

• Organize and perform general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards
• Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems
• Respond to resident requests in a timely manner, delivering excellent customer service
• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation
• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
• Assist in the preparation of maintenance budgets and monitor a sufficient inventory of tools and supplies
• Promote safe work practices among on-site team
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Education/Experience

• High School diploma or equivalent (GED) preferred
• 3-5 years maintenance technician experience
• Multi-family housing experience helpful

Skills/Specialized Knowledge

• Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.
• Accurately take measurements and perform basic arithmetic
• General computer skills in Microsoft Office and property management based software
• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices
• Safely use chemicals, paint, and general cleaning supplies
• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of Joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental, and vision
• Employer-sponsored short- and long-term disability, life, and AD&D insurance
• 401(k) with employer matching
• Paid time off benefits: vacation, sick time, holidays

Mill Creek is an Equal Opportunity Employer