Service Technician II - HVAC

Progress Residential PM Holdings, LLC; Miami (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Generous PTO

Learning & development

Culture & recognition

Job summary

Progress Residential PM Holdings, LLC is seeking a Service Technician III - HVAC to inspect, troubleshoot and repair HVAC systems in our single-family rental homes. You will perform both scheduled and emergency maintenance and assist with other residential repairs as needed.

The role emphasizes delivering an outstanding customer experience while upholding safety standards and regulatory compliance across state and federal guidelines.

Qualifications

• High school diploma or equivalent required.
• HVAC certification preferred; EPA certification required.
• At least 5 years of general maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Own basic tools and reliable transportation with a valid driver’s license.
• Experience on residential appliances repair is a plus.

Responsibilities

• Assess and resolve service requests with excellent customer service.
• Perform preventive maintenance and repairs on electrical, plumbing, and HVAC systems.
• Diagnose and troubleshoot advanced HVAC issues and replace defective components.
• Report major repairs before expenditure of funds.
• Maintain safety standards and adhere to regulations (EPA, OSHA, etc.).
• Complete service requests professionally and punctually.

Skills

Organizational skills

Communication

People skills

Customer service

Education

High school diploma or equivalent

HVAC Certification (EPA)

Tools

HVAC tools

Job description

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Position Summary:

The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

Essential Functions:

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily: Electrical, plumbing and HVAC systems Electrical, plumbing and HVAC systems Appliances Water irrigation systems Stairs, gates, fences, patios, railings Tile, carpet, and flooring Roofing, gutters, fasteners Interior/exterior lights and ceiling fans Fireplaces and Gas fixtures Shutters, doors, cabinets, windows, sliding glass doors and locks Leaks Drywall and Painting Pool areas, tile, hot tub/spa, pool furniture Other Service areas as required.
• Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition.
• Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Ensures all workplace safety standards and practices are upheld.
• Completes service requests in a professional timely manner.
• Maintains regular attendance and excellent punctuality.
• All other duties assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of 5 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
• Technical College or Trade Program with HVAC Certification is preferred EPA Certification Required
• Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Experience repairing all makes & models of residential appliances in customers’ homes preferred
• Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred
• Ability to install all makes & models of residential appliances preferred
• Required equipment - Employee must have their own basic tools required to perform ongoing service in residential environment.
• Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.) Must possess valid driver’s license in the working state
• Available for on-call Service, weekends and evenings as needed
• Previous experience in either the single-family or multi-family rental industry preferred
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
• Ability to interact with residents, and vendors/contractors tactfully and professionally.
• Strong organizational skills, communication and "people skills".

Physical Demands:

Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease. Must be knowledgeable of all pertinent laws and EPA and OSHA regulations. Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred). Honest, ethical and handles things in confidential manner.

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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Progress Residential is one of the nation’s largest providers of single-family rental homes in the country, with more than 90,000 homes across the US. Together, we are building a new way of renting homes, one person, one innovation at a time. Come build the future with us.