Service Technician II

2240 Service Experts Heating & AC LLC; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Top pay for top performers

Potential over $80,000

Generous PTO

Medical, dental, and vision insurance

Phone/tablet provided

Uniforms and tools program

Internal Training Academy

401(k) with company match

Life insurance

Disability insurance

Supplemental benefits

Job summary

Service Experts Heating & Air Conditioning is seeking a Service Technician II to diagnose and service residential and light commercial HVAC systems in Irondale, AL. Under general supervision, you will troubleshoot, repair, and maintain equipment, communicate with customers, and promote products and services while ensuring high customer satisfaction.

We require 2–4 years of HVAC experience, EPA certification, a valid driver’s license, and strong mechanical aptitude.

Qualifications

• High school diploma or GED with additional training and 1‑2+ years of HVAC experience; technical training certification required.
• Valid licensing or certification as required by applicable laws.
• EPA and safety certifications required.
• Skilled at servicing HVAC equipment and accessories.
• Proficient mechanical aptitude and ability to operate necessary tools.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems.
• Proficient at startup, balancing airflow, aligning belts and pulleys.
• Proficient at installing basic duct fittings.
• Effective communication and customer resolution skills.
• Effective time-management and organizational skills.
• Valid driver’s license with acceptable record.
• Available for flexible hours and on-call shifts.
• Physical ability to stand, walk, climb ladders, access attics, basements, crawl spaces; lift up to 75 pounds, carry up to 50 pounds.
• Ability to work in various environmental conditions.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems courteously, professionally, timely, and accurately.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems.
• Complete routine maintenance and equipment cleaning as required.
• Deliver and remove parts and equipment needed to complete service work.
• Record all required information on hand-held device.
• Complete all necessary forms and paperwork neatly, timely, and accurately.
• Collect payment from customer.
• Communicate with dispatch regarding status and availability.
• Deliver excellent customer service and maintain high satisfaction.
• Promote products and services to the customer.
• Report replacement product sales leads to Sales and Service Coordinator.
• Ensure company property, vehicles, and tools are properly maintained and accounted for.
• Represent the company professionally, honestly, and ethically.
• Follow standard procedures, stock vehicle, return defective parts, replenish stock as needed.
• Perform additional duties as required.
• Maintain regular, reliable attendance.

Skills

HVAC experience

Reading diagrams

Troubleshooting

Electrical systems

Customer service

Time management

Education

High School Diploma/GED

EPA certification

Licensing/certification as required

Job description

Position Title: Service Technician II

Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Category: Technician

Location: Norrell Service Experts, 5529 Eastcliff Industrial Loop, Irondale, AL 35210

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services.

Company Perks and Benefits

• Top Pay for Top Performers – incentive and bonus opportunities.
• Top Technicians earn over $80,000.
• Generous PTO – 24 paid days off within first year (vacation, personal holidays, national holidays); 29 paid days off after second year.
• Company-sponsored medical, dental, and vision insurance programs.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• Best-in-class 401(k) Retirement Savings Plan with company matching.
• Company-paid employee life insurance options.
• Short-term and long-term disability insurance options.
• Supplemental benefits – legal advice, pet insurance, health advocacy programs.

Key Responsibilities

• Perform residential and/or light commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems courteously, professionally, timely, and accurately.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems.
• Complete routine maintenance and equipment cleaning as required.
• Deliver and remove parts and equipment needed to complete service work.
• Record all required information on hand-held device.
• Complete all necessary forms and paperwork neatly, timely, and accurately.
• Collect payment from customer.
• Communicate with dispatch regarding status and availability.
• Deliver excellent customer service and maintain high satisfaction.
• Promote products and services to the customer.
• Report replacement product sales leads to Sales and Service Coordinator.
• Ensure company property, vehicles, and tools are properly maintained and accounted for.
• Represent the company professionally, honestly, and ethically.
• Follow standard procedures, stock vehicle, return defective parts, replenish stock as needed.
• Perform additional duties as required.
• Maintain regular, reliable attendance.

Health & Safety Responsibilities

• Report unsafe acts, conditions, and hazards to supervisor immediately.
• Report contravention of legislation, policy, procedure, or program.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate PPE.
• Never remove or render ineffective safety guards or devices.
• Comply with general rules prescribed by company programs.
• Operate devices or equipment as prescribed.
• Participate in safety initiatives and teams.
• Report injuries or incidents as prescribed.
• Provide input on developing safety initiatives and plans.
• Not perform acts endangering safety or well-being of others.
• Do not engage in pranks or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 1‑2+ years of HVAC experience; technical training certification required.
• Valid licensing or certification as required by applicable laws.
• EPA and safety certifications required.
• Skilled at servicing HVAC equipment and accessories.
• Proficient mechanical aptitude and ability to operate necessary tools.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems.
• Proficient at startup, balancing airflow, aligning belts and pulleys.
• Proficient at installing basic duct fittings.
• Effective communication and customer resolution skills.
• Effective time-management and organizational skills.
• Valid driver’s license with acceptable record.
• Available for flexible hours and on-call shifts.
• Physical ability to stand, walk, climb ladders, access attics, basements, crawl spaces; lift up to 75 pounds, carry up to 50 pounds.
• Ability to work in various environmental conditions.

Minimum Experience

2‑4 years of experience.

Minimum Education

High School Diploma/GED.

Equal Opportunity Statement

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].