Service Technician II

Securitas Electronic Security, Inc.; Metairie (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with 60% match

Paid vacation

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology Corporation is seeking technically minded individuals with experience in low voltage electronics specializing in electronic security solutions. Our teams service customer sites and handle post-installation issues on security systems and equipment.

Respond to trouble tickets, diagnose issues, perform maintenance, and document changes across CCTV, access control, intrusion, and fire alarm systems. On-site upgrades and major modifications are performed as needed.

Qualifications

• High School diploma or equivalent required.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office and documentation.
• Nicet or Ohio Fire license preferred but not required.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing deployment aspects for technical and non-technical audiences.
• Perform pre-deployment end to end testing of upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Skills

Troubleshooting

Low voltage electronics

Access control

CCTV

Fire alarms

IP networking

Documentation

Time management

Verbal communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Security systems software

Job description

Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge IP addressing equipment
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Strong working knowledge of the following systems: Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House
• Holds a Nicet or Ohio Fire license (preferred but not required)

Benefits

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!