Service Technician II

2410 HomeServe Skilled Trades, LLC; Linthicum (MD); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Top pay

PTO 24 days

29 days off after year 2

Advancement opportunities

Medical/Dental/Vision insurance

401(k) with company match

Life and disability insurance

Tools & smartphone provided

Job summary

Service Experts Heating & Air Conditioning is seeking an experienced HVAC technician for residential and light commercial service at the Linthicum, MD area. This role requires strong diagnostic skills, EPA and safety certifications, and a commitment to customer satisfaction.

You will perform maintenance, repairs, and installations, document work using handheld devices, and collaborate with dispatch to ensure timely service while promoting company products and services.

Qualifications

• Minimum 2+ years’ HVAC experience with technical training certification.
• Valid licensing/certifications as required by local laws.
• EPA and safety certifications required.
• Ability to diagnose and repair HVAC systems with accuracy.

Responsibilities

• Perform residential and light commercial HVAC service and maintenance calls.
• Diagnose, repair, and troubleshoot HVAC equipment.
• Inspect equipment and identify potential problems to prevent breakdowns.
• Record information on customer calls using handheld device.
• Promote products and services to customers and maintain high customer satisfaction.
• Coordinate with dispatch to report status and needs.

Skills

HVAC experience

EPA certifications

Customer service

Reading diagrams

Valid driver’s license

Education

High school diploma/GED

Technical training certification

Tools

Wiring diagrams

HVAC service tools

Job description

Welcome! Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address: 707 Nursery Rd, Linthicum Heights, MD 21090

Key Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand‑held device records all required information on customer call.
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various service projects.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Proficient and able to install a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position).
• Generous PTO provided — 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays).
• 29 paid days off after your 2nd year of employment.
• Ample advancement and career‑growth opportunities available across the U.S.
• Company‑sponsored Medical, Dental, and Vision Insurance programs.
• Company‑provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions.
• Company‑paid employee Life Insurance with options for YOU and your Family.
• Short‑term and Long‑term disability insurance options that will protect you and your family if you are unable to work.
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs.

Annual Compensation Range: $52,200.00 - $66,500.00 + Incentive Opportunities.

Minimum Experience: 2+ Years

Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].