Service Technician II

Hobart Food Equipment and Service; Buena Park (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hobart Service is seeking a Service/Repair Technician 2 to provide on-site support for commercial food equipment. You will install and service equipment, diagnose faults, and perform preventative maintenance on customer sites.

The role requires mechanical and electrical aptitude with attention to safety and quality. Responsibilities include interpreting schematics, maintaining tools, and supporting branch objectives while adhering to safety programs.

Qualifications

• High school diploma or GED and 2-4 years of electrical and mechanical experience, or
• High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or
• Vocational certificate in HVACR
• Industry certification is highly desirable

Responsibilities

• Installs and assists with mechanical/electrical equipment installs as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment.
• Interpret and follow schematic diagrams.
• Demonstrate knowledge of operation sequences for multiple modes.

Skills

Mechanical aptitude

Customer service

Problem solving

Safety at work

Reading schematics

Math basics

Education

High school diploma or GED

HVACR experience

EPA certification

Vocational HVACR certificate

Tools

Basic hand tools

Reading service manuals

Gauges & meters

Windows / Office

Job description

Job Description

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Job Description

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Summary

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Essential Duties And Responsibilities For All Technician Levels

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.


• Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.


• Ability to interpret and follow schematic diagrams.


• Demonstrate knowledge of sequence of operations for multiple operating modes.


• Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.


• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.


• Supports branch and organization financial objectives by providing a quality customer experience.


• Maintains current organization, industry, and equipment knowledge.


• Responsible for assigned company assets including vehicle, tools, and inventory.


• Follows the company's safe driving and other applicable policies.

Supervisory Responsibilities

This position has no direct or indirect supervisory responsibilities.

Qualifications

Education and Work Experience

• High school diploma or GED and 2-4 years of electrical and mechanical experience, or


• High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or


• Vocational certificate in HVACR

Desired Education/Experience

• Associate’s degree or Vocational Certificate is preferred.


• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Certificates and Licenses

Position/Location dependent. Industry certification is highly desirable.

Job Specific Knowledge

• Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)


• Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.


• Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.


• Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.

COMPETENCIES

Technical and Analytical Skills

• Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.


• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).


• Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).


• Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

Quality

• Demonstrates accuracy and thoroughness.


• Looks for ways to improve and promote quality.


• Applies feedback to improve performance.


• Monitors own work to ensure quality.

Quantity

• Meets productivity standards as set by Customer Facing Metrics (CFMs).


• Completes work in timely manner.


• Strives to increase productivity.


• Works quickly.

Attendance/Punctuality

• Is consistently at work and on time.


• Ensures work responsibilities are covered when absent.


• Arrives at meetings and appointments on time.

Compensation Information

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 29.30 - 39.70 USD Hourly

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.