Service Technician II

Hobart Food Equipment and Service; Providence (RI); On-site; USD 37,057 - 50,144; Full time

Job summary

Hobart Service is seeking a Service/Repair Technician 2 to provide on-site support for commercial food equipment, including installation, repair, and routine maintenance. The role involves after-hours and weekend on‑site calls as part of a flexible schedule, with emphasis on safety, customer service, and technical troubleshooting.

Qualifications include a HS diploma or GED with 2–4 years mechanical/electrical experience or EPA HVACR certification, plus familiarity with schematics and

Qualifications

• Experience reading electrical/mechanical schematics and applying them to field work.
• EPA-certified HVACR knowledge and practical service experience on equipment.
• Ability to interpret service manuals and diagnose equipment issues.
• Strong customer service attitude and professional demeanor.
• Commitment to safety, accuracy, and quality in service tasks.

Responsibilities

• Installs and services commercial food equipment on customer sites.
• Maintains, diagnoses, and repairs equipment on contract or T&M basis.
• Reads schematics and follows sequence of operations.
• Performs preventative maintenance and documents it accurately.
• Complies with Hobart Service safety programs and policies.
• Provides a quality customer experience and supports service objectives.
• Maintains tool, vehicle, and inventory in good condition.
• Travels as needed and adheres to on‑call and after‑hours requirements.

Skills

Mechanical Aptitude

Customer Service

Problem Solving

Safety at Work

Time Management

Education

High school diploma or GED + 2–4 years electrical & mechanical experience

High school diploma or GED + 0–2 years HVACR with EPA certification

Vocational certificate in HVACR

Associate’s degree or Vocational Certificate preferred

Job description

Job Description

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment, cooking equipment (ovens, ranges, broilers), refrigeration equipment (refrigerators, freezers, prep tables), food processing equipment (slicers, mixers, scales) and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Summary

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes, but is not limited to, installation and/or service of commercial food equipment. Routine work schedule includes on-call, after-hours, holiday, and weekend on‑site repair support.

Essential Duties and Responsibilities for All Technician Levels

• Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (T&M) basis.
• Interpret and follow schematic diagrams.
• Demonstrate knowledge of sequence of operations for multiple operating modes.
• Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Supervisory Responsibilities

This position has no direct or indirect supervisory responsibilities.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High school diploma or GED and 2–4 years of electrical and mechanical experience, or
• High school diploma or GED and 0–2 years of HVACR service experience with an EPA certification, or
• Vocational certificate in HVACR

Desired Education/Experience

• Associate’s degree or Vocational Certificate is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Certificates and Licenses

Position/Location dependent. Industry certification is highly desirable.

Job Specific Knowledge

• Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment; skilled in use of various tools and equipment such as basic hand tools, service manuals, gauges, meters, etc.
• Customer Service – highly professional demeanor with excellent telephone skills and etiquette; utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Problem Solving – fundamental role in finding ways to address all types of problems by having a solid approach to a problem without being ineffective, favoring or causing painful consequences.
• Safety at Work – develops a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.

Competencies

Technical and Analytical Skills

• Ability to read and interpret standard service manuals, mechanical diagrams, and sustain understanding of parts stocking and identification methods, practices, and procedures.
• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
• Compiles and summarizes data for supervisor and/or branch manager to help create customer‑focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
• Basic knowledge of, or working knowledge of, Windows applications and Microsoft Office programs such as Word and Excel.

Quality

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

Quantity

• Meets productivity standards as set by Customer Facing Metrics (CFMs).
• Completes work in a timely manner.
• Strives to increase productivity.
• Works quickly.

Attendance/Punctuality

• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

Dependability

• Follows instructions, responds to management direction.
• Takes responsibility for own actions.

Teamwork

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Recognizes accomplishments of other team members.
• Keeps commitments.
• Commits to extended hours of work when necessary to reach goals.
• Completes tasks on time.

Safety

• Ability to read and understand safety guidelines of the business.
• Approaches job responsibilities with an emphasis on safety, efficiency, and quality.
• Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and removes them from service until repaired or replaced.
• Demonstrates a comprehensive knowledge of company products and services.
• Completes required safety training.

Time Management and Communication Skills

• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure work is completed accurately and efficiently within established timeframe.
• Demonstrated ability to communicate orally with individuals from within and outside the organization.
• Demonstrates crisis/conflict resolution skills.
• Ability to self‑motivate and take direction from senior technicians and management.
• Thrive in a multi‑tasking environment and can adjust priorities quickly.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Lift up to 75 lbs with or without assistance.
• Climb up to 10 ft with an A‑frame ladder.
• Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 ft.
• Extensive walking 3–5 miles per day.
• Extensive driving 5–6 hours per day.
• Kneel, squat, bend, push/pull.
• Move in different positions to accomplish tasks in various environments including tight and confined spaces.
• Operate motor vehicles or heavy equipment.
• Operate machinery and/or power tools.

Working Conditions

• Office facility and customer facilities (including commercial kitchens of various types of businesses).
• Exposure to noise, heat, cold, slippery, wet, dirty conditions may occur.
• Travel requirement up to 50 % of time.

Hours of Work

• Normal business hours with occasional/frequent/extended hours as needed.
• Flexibility with schedule to meet critical deadlines.
• Extended hours may include nights and/or weekends.
• Normal scheduled hours cover early mornings, evenings and/or weekends.

Compensation Information

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is 26.90–36.40 USD hourly.

Equal Employment Opportunity Statement

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.