Service Technician I (NE)

Accel Entertainment; Lincoln (NE); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Benefits package

Job summary

Accel Entertainment, Inc. in Lincoln, Nebraska, is seeking field service technicians to service and repair cash amusement devices, redemption terminals, ATMs, and related equipment at partner locations such as bars and restaurants. The company provides a vehicle, fuel card, and a comprehensive benefits package.

Technicians work 40 hours weekly with a 4-day Friday–Monday shift (12pm–10pm). Training is provided for inexperienced candidates, and shifts can start from home as needed.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and ability to lift up to 50 pounds.
• Experience in ATM, amusement, gaming or related electronics preferred but not required.
• Strong customer service and effective communication skills.

Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available for repairs.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on CADs, amusement devices, dispensers, and ATMs.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Analytical skills

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description

Position Basics

• Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,
• Will train inexperienced candidates
• Hiring for 4 10's Friday-Monday Shift 12pm - 10pm
• Shift starts from home
• Company-supplied vehicle + fuel card
• Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver’s license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to; servicing, repairing, cleaning, and maintaining Cash Amusement Devices (CAD), Redemption Terminals (RT), Amusement devices/equipment, Automatic Teller Machines (ATM), Marketing devices/equipment, and other associated equipment as required. Service technicians will interact with other Accel Entertainment employees and personnel at partner locations. These interactions will promote teamwork and a positive customer experience.

Duties And Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on CADs, amusement devices, dispensers, and ATMs

Base Pay Range

$20-$23/hour based on experience

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.