Service Technician I

Aerzen USA Corporation; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous health benefits

401(k) with company match

Tuition reimbursement program

Profit share bonus package

Job summary

Aerzen USA Corporation is seeking a Rental Service Technician I in Phoenix, AZ. The successful candidate will provide evaluations, maintenance, and repairs for rental blower and compressor packages. Responsibilities include inspecting equipment, communicating with customers, and meeting service requirements. This role requires a high school diploma, technical degree preferred, and 3-5 years of related experience, particularly in customer service and electrical education. Competitive salary and comprehensive benefits packages offered.

Qualifications

• 3-5 years related experience required, especially in customer service and electrical/electronic skills.
• Must possess a valid driver's license and current USA passport.
• Intermediate math skills necessary for handling calculations.

Responsibilities

• Provide maintenance and repair services at customer locations.
• Inspect and evaluate equipment for repairs.
• Maintain high levels of customer service during interactions.

Skills

Customer service skills

Electrical education or experience

Problem-solving skills

Attention to detail

Planning and organization skills

Education

High School Graduate or GED

Technical Degree (preferred)

Tools

Microsoft Office Suite

Nitro PDF

ADP

Concur

Intelex

Job description

Who we are

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.

What we offer

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company‑paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What you’ll do

As the Rental Service Technician I, you will provide evaluations, maintenance, and repair services for rental blower and compressor packages at the company rental depot as well as at customer worksites located throughout the United States and occasionally internationally.

Essential functions & responsibilities

• Inspect, evaluate and repair equipment at the rental depot and at customer’s location using best practices for root cause analysis and quality service provision; Provide diagnostic analysis and/or preventative maintenance of customer’s products or installation at customer sites.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.
• Provide high level of customer service; deals tactfully with customers and co‑workers and evaluates customer future needs and communicate information through appropriate channels.
• Serves as “expert” resource with full knowledge regarding repair procedures and functions; may train new employees and mentor co‑workers; shares knowledge gained through experience.
• Checks and inspects work to assure conformance to prescribed tolerances and standards, using precision measuring instruments.
• Plan and schedule travel to best meet customer requirement, service schedule requirement, time efficiency, and cost efficiency.
• Complete job‑related reports and forms on a timely basis.
• Performs all work in accordance with established safety and quality management procedures.
• Completes all tasks while being in compliance with all company policies.
• Visual component knowledge – Has the ability to identify component parts and their applications.
• Visual product knowledge – Has the ability to identify Aerzen products and knows their general application.
• Assembly and startups of packages – Assemble blower and compressor packages per company defined procedures with accuracy, precision, and quality.
• Understand and use equipment diagrams – Read, understand and use equipment diagrams, checklists, and other documentation to assemble blower packages per customer requirements. Uses GA drawings to obtain dimensions for blower assembly. Uses basic instrumentation GA diagram to install gauges, switches, and fittings. Uses diagrams to program ASG, AS, or Aertronic control panel. Experience working with variable frequency drives.
• Participates in a rotation with other employees to provide 24x7x365 phone / shop support for customers.

Requirements

Position qualifications

Education

High School Graduate or General Education Degree (GED). Technical Degree preferred.

Certifications

Valid Driver’s License & Current USA Passport

Experience

3 to 5 years related experience. Background must include electrical and/or electronic education or experience with wiring, industrial electric motors, variable frequency drives, and/or control panels. Experience must include a minimum of 3 years in a direct customer service role.

Software / applications

Computer intermediate user: Able to create, use, navigate and perform reports at an intermediate level of proficiency with the following software applications: Nitro PDF, Microsoft Outlook, Word, Excel and PowerPoint.

Other software intermediate user: Ability to use and navigate the following software programs: ADP, Concur, Intelex

Other

Ability to travel 50% of the time as needed/required.

Clean driving record is a must.

Excellent planning, prioritization, organization, and execution skills; high attention to details; analytical and logical thinker who can problem‑solve and implement solutions, excellent with time management.

Intermediate math skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Travel – able to board airplanes, cars and trains.

Strong customer‑focus, excellent leadership and change‑management skills, with the ability to listen, motivate, and influence others to action, high integrity and compliance mindset.

This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.

Equal opportunity employment

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.