Service Technician I

Securitas Electronic Security, Inc.; City of Albany (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Paid vacation

Company vehicle

Cell phone

Training opportunities

Job summary

Securitas Technology is seeking technically minded individuals to service security systems at customer sites, handling post-installation support and special projects as needed.

The role emphasizes troubleshooting, on-site installations, and detailed documentation to ensure uptime and client satisfaction across CCTV, access control, and intrusion systems.

Qualifications

• High school diploma or equivalent required.
• Experience installing and troubleshooting low-voltage equipment.
• Strong knowledge of CCTV, access control, burglary and fire alarm systems; Microsoft Office.

Responsibilities

• Respond to trouble tickets to maintain uptime.
• Diagnose and resolve application issues.
• Run preventative maintenance to maximize availability.
• Configure user permissions and application settings.
• Document system changes through a change tracking system.
• Produce technical documentation for deployment.
• Perform pre-deployment testing and onsite installations.

Skills

Troubleshooting

Written & Verbal Communication

Problem Solving

Time Management

Education

High School diploma or equivalent

Tools

Low voltage equipment

CCTV

Access Control systems

IP addressing

Microsoft Office

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability andidentifysystem faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitativefacetsof system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Performon siteinstallations of software upgrades and major modifications.

Minimum Requirements:

• High School diplomarequiredor equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas offers comprehensive benefits including:

• Highly competitive salary
• Company Cell Phone
• Compay Vehicle
• Opportunity for annual merit pay increases
• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation,holiday,and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.