Service Technician ( Hourly + Commission)

Aquarius Home Services; De Pere (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health & Dental for our Employees + 2+

Job summary

Aquarius Home Services in Wisconsin seeks a skilled Water Treatment Technician to join our growing team. You will maintain readiness for service calls, assess water quality, and recommend tailored solutions while delivering exceptional customer service.

Expect to work independently within a structured service system, document findings meticulously, and stay current with industry best practices to continually improve service delivery for our valued customers.

Qualifications

• Strong problem-solving skills.
• Excellent communication and customer service abilities, with a consultative approach to service.
• Detail-oriented and organized, ensuring consistency in documentation and work quality.
• Comfortable working independently while following a structured service system.
• Must be able to read and write in English well enough to accurately prepare invoices, timecards, and proposals.

Responsibilities

• Maintain readiness for service calls, ensuring necessary tools, materials, and knowledge are prepared before arriving at a job site.
• Establish a strong rapport with customers by demonstrating professionalism, empathy, and expertise in water treatment solutions.
• Conduct thorough evaluations of water quality and equipment functionality, engaging customers in the process to ensure transparency and education.
• Identify potential water treatment issues and recommend tailored solutions based on customer needs and preferences.
• Provide clear and concise explanations of service findings, offering multiple options to help customers make informed decisions.
• Perform maintenance and repair of water treatment equipment with precision and efficiency.
• Uphold high standards for cleanliness and organization, ensuring work areas are left in excellent condition after service.
• Document all services performed, maintaining accurate records for customer history and future recommendations.
• Communicate and collaborate with multiple support departments within Aquarius.
• Stay current with industry advancements, products, and best practices to continuously improve service delivery.

Skills

Customer service

Problem-solving

Communication

Detail-oriented

English literacy

Job description

Who we are:

Voted Top Workplace USA and MN Top Workplace for 10 years! We are a premier provider of water treatment, heating, cooling, plumbing and electrical services. We know there are a lot of choices for our customers and teammates to choose from for completing work in their home or to have as their work family. By providing 5-star customer service (treating customers’ homes like our own), best-in-class products and a positive, rewarding work environment, we have grown to 17 offices and over 260 teammates serving customers across Minnesota and Wisconsin. We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time, and you have probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The “Aquarius” difference:

Earning the right to be recommended!

Core Values:

• Uncompromised Customer Service


• Unwavering Accountability


• Contagious Positive Culture


• Collaborative

Why choose Aquarius:

• Great Company culture in a fast-growing organization: One goal, one team!


• Family-owned and operated company.


• Health & Dental for our Employees + Family


• Life and ADD Insurance


• STD/LTD Insurance


• 401(k) company matching


• Paid time off + Paid holidays.


• Flexible weekly schedule


• Career development, on-going training, and growth


• Paid volunteer program


• Unlimited Commission!

What you will be doing:

• Maintain readiness for service calls, ensuring necessary tools, materials, and knowledge are prepared before arriving at a job site.


• Establish a strong rapport with customers by demonstrating professionalism, empathy, and expertise in water treatment solutions.


• Conduct thorough evaluations of water quality and equipment functionality, engaging customers in the process to ensure transparency and education.


• Identify potential water treatment issues and recommend tailored solutions based on customer needs and preferences.


• Provide clear and concise explanations of service findings, offering multiple options to help customers make informed decisions.


• Perform maintenance and repair of water treatment equipment with precision and efficiency.


• Uphold high standards for cleanliness and organization, ensuring work areas are left in excellent condition after service.


• Document all services performed, maintaining accurate records for customer history and future recommendations.


• Communicate and collaborate with multiple support departments within Aquarius.


• Stay current with industry advancements, products, and best practices to continuously improve service delivery.

What you have to offer:

• Previous experience in water treatment service or a related technical field preferred.


• Strong problem-solving skills.


• Excellent communication and customer service abilities, with a consultative approach to service.


• Detail-oriented and organized, ensuring consistency in documentation and work quality.


• Comfortable working independently while following a structured service system.


• Must be able to read and write in English well enough to accurately prepare invoices, timecards, and proposals.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Aquarius Home Services by visiting our website: www.aquariushs.com.

Equal Opportunity Employer