Service Technician - Henderson Harley-Davidson

Harley-Davidson UK & Ireland; Henderson (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their team. In this role, you will be responsible for repairing and customizing motorcycles, ensuring high-quality service while adhering to factory standards. Your expertise will help maintain customer satisfaction and contribute to a clean and safe work environment. This position offers an exciting opportunity to work with a passionate team and develop your skills in a dynamic setting. If you have a passion for motorcycles and a commitment to quality, this is the role for you!

Qualifications

• Completion of a factory authorized training program or equivalent experience.
• Knowledge of Harley-Davidson motorcycles and ability to learn quickly.

Responsibilities

• Repair, customize, and maintain motorcycles to factory specifications.
• Provide high-quality service and maintain customer satisfaction.

Skills

Manual Dexterity

Customer Service

Time Management

Technical Knowledge of Motorcycles

Education

Factory Authorized Training Program

Equivalent Work Experience

Tools

Basic and Special Tools for Motorcycle Service

Job description

Join to apply for the Service Technician - Henderson Harley-Davidson role at Harley-Davidson UK & Ireland

3 days ago Be among the first 25 applicants

Join to apply for the Service Technician - Henderson Harley-Davidson role at Harley-Davidson UK & Ireland

Get AI-powered advice on this job and more exclusive features.

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible within dealership and factory quality and efficiency guidelines.

Key Results Areas

• Provide prompt, dependable, high quality vehicle service to (internal and external) customers.
• Maintain a high degree of customer satisfaction.
• Maintain a clean and safe work environment at all times.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Other duties assigned by management team.
  
  

Major Duties And Responsibilities

Service Department Operations

• Examine customer motorcycles to determine if additional safety or service work is required.
• Accept work assignments from Service Advisor/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance with factory specifications.
• Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• Keep customer vehicles cleaner than when they were dropped off.
• Road-test vehicles to aid in diagnosis and again after repairs are completed to verify quality of work performed.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Understand and follow Federal, State and local regulations, such as those governing the disposal of hazardous waste.
• Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
  
  

Customer Service

• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Handle customer complaints reasonably showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
  
  

Commitments

• Focus on quality.
• Treat all employees and customers fairly, courteously, and with respect.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
  
  

Qualifications And Job Requirements

• Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
  
  

Qualifications And Job Requirements (cont.)

• Knowledge and experience with service of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Manual dexterity and good judgment.
• Current license with motorcycle endorsement and good driving record.
• Ability to manage time and demands professionally as well as personally.
• Must maintain a professional appearance and a neat, well organized work area.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 60 days of hire.
• Ability to read and comprehend instructions and information accurately.
  
  

Physical Demands

• Will be exposed to vibration, dust, or other hazardous and non-hazardous materials.
• Service Technician will stand six to eight hours per shift, hoisting and testing equipment as needed.
• Will use hand and power tools.
• Will be required to wear dealership uniform at all times.
• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.
• Frequently require the ability to balance and push a 600+ lb. motorcycle.
• Ability to manage stress.
  
  

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Harley-Davidson UK & Ireland by 2x

Sign in to set job alerts for “Service Technician” roles.

Field Service Technician - Las Vegas, NV

Sr. Service Technician - Sage at Green Valley

Field Service Technician - Panasonic Projectors

Heavy Equipment Field Service Technician

SERVICE TECHNICIANCARDINALEWAY ACURA - LAS VEGAS

Maintenance Technician (REF8877P) - South Las Vegas

Field Service Power Generation Technician

Field Service Technician - Panasonic Projectors

Las Vegas, NV $60,000.00-$85,000.00 1 week ago

Maintenance Technician II - Starting at $33.10/hr.

North Las Vegas, NV $87,600.00-$130,500.00 2 months ago

Team Lead Field Maintenance Technician (BLISS Car Wash)

Las Vegas, NV $75,000.00-$80,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.