Service Technician - Foodservice Equipment

TriMark USA; Connecticut; Remote; Full time

Job summary

TriMark USA is seeking a motivated Service Technician to join our growing team in Connecticut. In this full-time role, you will be responsible for the service and repair of foodservice equipment, providing high-quality technical support while also interacting with customers to ensure satisfaction. Qualified candidates should have a high school diploma, relevant experience, and excellent communication skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Tuition Reimbursement

Qualifications

• 1-2 years of experience in commercial installation and/or service and repair of foodservice equipment.
• Successful completion of an accredited Technical/Trade school preferred.
• EPA certifications of Level 1 & 2 minimum; universal preferred.

Responsibilities

• Provide intermediate-level service, repair, and installation of foodservice dishwashers and ice machines.
• Conduct preventative maintenance and ensure equipment safety.
• Provide professional service and customer support during service calls.

Skills

Communication

Technical expertise

Customer interaction

Education

High School diploma or equivalent

Job description

1 week ago Be among the first 25 applicants

This range is provided by TriMark USA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $35.00/hr

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity , Customer Service , Accountability , Respect , and Excellence . For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program
  
  

TriMark is growing our Service Team!

Position Summary

• The Service Technician reports to the Service Manager
• Located in Connecticut
• Full-Time
• Remote within Connecticut
  
  

The Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice dishwashers and ice machine equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. This position offer an incentive plan, compensation from door to door and a tuition reimbursement pro gram that can be used for certifications that may be needed to grow into a Senior Service Technician position.

Essential Functions & Responsibilities

• Equipment Service:
• Complete on-site repair and maintenance limited to: Dishwashers and simple ice machines (no work performed on specialized equipment) on full on-call rotation
• Installation of commercial dishwashers and ice machines
• Conduct preventative maintenance on dishwashers including: routine checks on components such as water supply lines, drainage systems, heating elements, seals, and pumps to ensure they are in good working condition. Clean and lubricate parts, change worn-out or damaged components, perform diagnostic tests to identify potential problems, and adjust settings to optimize performance (Chemical/Soap). Also inspect and clean filters, check water temperature and pressure, and calibrate controls as needed.
• Run intermediate troubleshooting and test tasks
• Survey safety devices and equipment on a regular basis
• Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
• Independently work on customers' foodservice equipment.
• Perform intermediate-level equipment and accessory installations.
• Repair and Maintenance:
• Inspect food service equipment for the purpose of ensuring safety
• Identify necessary repairs and provides ongoing preventative maintenance
• Inventory Management:
• Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
• Maintain and take periodic inventory of parts, materials and components as directed. Variance expected to be 2% or less.
• Communication:
• Provide timely and detailed service reports via assigned tablet.
• Reach out to Senior Service Techs for troubleshooting or assistance periodically.
• Use field automation systems (i.e., tablets, cell phones, etc.).
• Customer Interaction:
• Provide professional service and customer support during service calls and installations.
• Comprehend customer requirements, build positive relationships, and take appropriate actions.
• Safety and Compliance:
• Operate vehicles in a safe manner.
• Use appropriate personal protective equipment (PPE).
• Documentation:
• Read and interpret equipment manuals for required maintenance and service.
• Maintain and take periodic inventory of parts, materials, and components as directed.
• Additional Responsibilities:
• Inform management regarding intermediate procedures and/or status of work orders.
• Help in other jobs as needed.
• Perform other related duties as required and assigned.
  

Competencies

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Confident presentation skills to convey information to groups of customers when needed.
• Ability to troubleshoot, test, repair, and service foodservice equipment.
  
  

Qualifications & Experience

• High School diploma or equivalent
• 1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration.
• Intermediate computer skills.
• EPA certifications of Level 1 & 2 minimum; universal preferred.
• Capability to work flexible shifts and to adapt to changing work schedules.
• Ability to successfully pass a background check post offer acceptance.
  
  

Physical Requirements

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.
  
  

#KFIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in T ri M ark USA .com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact [email protected]

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale

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