Service Technician - Fire III

MSS Solutions, LLC; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

MSS Solutions, LLC is seeking a Service Technician - Fire III to join their team in Charlotte, NC. This role involves performing inspections, troubleshooting, and maintaining fire alarm systems. Candidates should have at least five years of experience in commercial fire alarm systems and be willing to travel within NC/SC. MSS offers a supportive culture with competitive compensation and a comprehensive benefits package.

Benefits

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Long-term Disability

Short-term Disability

Flexible Spending Plan

Health Savings Plan

Qualifications

• Five years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word for reporting.
• Ability to follow verbal and written instructions.

Responsibilities

• Perform routine inspections and maintenance of fire safety systems.
• Troubleshoot system problems and resolve them.
• Maintain customer satisfaction and complete tasks on time.

Skills

Troubleshooting

Knowledge of NFPA codes

Computer networking

Low voltage electrical knowledge

Ability to read blueprints

Tools

Hand tools

Multi-meter

Job description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Technician - Fire III. If you are an experienced Fire & Security professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the best talent in the business. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

The essential roles and responsibilities are outlined below:

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety (fire detection, security, CCTV, & monitoring) product lines.
• Troubleshoot system problems and resolve them via physical equipment installation or software changes.
• Possess or obtain knowledge of NFPA, State, and local fire codes and become NICET certified.
• Ability to program systems via laptop using minor to complex equations and thought processes (MSS will provide factory training)
• Knowledge of computer networking, IP addressing, and connectivity
• Understanding of low voltage electrical, including troubleshooting skills and instruments
• Knowledge of or desire to learn security systems and CCTV
• Follow and maintain a highly structured inspection schedule.
• Input, retrieve and archive inspection documentation program via the laptop computer.
• Maintain customer satisfaction for continual company growth.
• Complete assigned tasks on time with little supervision
• Support emergency service call-out on a rotational basis.
• Perform other duties as assigned.

Qualifications and Requirements

• Five years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word documents as they relate to inspection reporting.
• Experience in reading and interpreting blueprints, diagrams, and specifications
• Ability to read and interpret technical and parts manuals to diagnose and repair equipment
• Experience with hand tools and multi-meter usage
• Must be able to follow verbal and written instructions.
• Must be able to carry and move equipment and tools weighing up to 40 pounds.
• Must be able to work on lifts and ladders.
• Must possess hand tools.
• Must be willing to travel within NC/SC for day trips and work extended hours as needed.

Key Requirements

• Regular and supervisory probation period required, if applicable.
• Random drug testing is required.
• Must successfully pass a background check.
• Valid driver's license and clean driving record required.

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes:

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.

MSS Employees, please visit the MSS Career Center or contact HR to apply.