Service Technician Dispatch/Customer Success Coordinator

Freddie Mac; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading home services company seeks a Plumbing Dispatch Coordinator based in Phoenix, Arizona. The role involves coordinating technician schedules, providing excellent customer service, and working with innovative technology. Candidates should have at least 2 years of relevant experience. This position offers a competitive salary, bonuses, and the flexibility to work remotely.

Benefits

Competitive salary

Performance bonus potential

Comprehensive benefits

Paid time off

Qualifications

• Minimum of 2 years of plumbing dispatch and coordination experience.
• At least 2 years of customer success experience.
• Ability to schedule installations.

Responsibilities

• Coordinate plumbing service technician dispatch and schedule jobs.
• Provide exceptional customer service through various channels.
• Learn and utilize company software for invoicing.

Skills

Plumbing dispatch coordination

Customer service

Strong communication skills

Job description

Employer Industry: Home Services and Smart Home Technology

Why consider this job opportunity:
- Competitive salary with performance bonus potential
- Opportunity for paid time off and comprehensive benefits
- Room for growth and learning within a rapidly expanding company
- Work remotely from anywhere, with a focus on innovative technology
- Chance to collaborate with a dynamic team in a fast-paced environment

What to Expect (Job Responsibilities):
- Coordinate plumbing service technician dispatch, including scheduling jobs and confirming technician availability
- Provide exceptional customer service through phone, email, and written correspondence
- Learn and utilize company software for customer invoicing and job details
- Interact and liaise with national business partners to maintain high service standards
- Complete company-provided online product and service training within the first week

What is Required (Qualifications):
- Minimum of 2 years of plumbing dispatch and coordination experience
- At least 2 years of customer success experience
- Ability to schedule installations and prepare installers for the scope of work
- Strong communication skills for effective customer interaction
- Must pass a pre-employment background check

How to Stand Out (Preferred Qualifications):
- 3-4 years of customer success experience preferred
- 1 year of experience with startups preferred
- Demonstrated passion for helping customers and working with cutting-edge technology

#HomeServices #CustomerSuccess #SmartHomeTechnology #RemoteWork #CareerGrowth

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