Service Technician - Cinnamon Tree

NEW EARTH RESIDENTIAL LLC; Albuquerque (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Mentor program for onsite assistance

Bonuses (monthly & quarterly)

Health, vision, dental & lifeInsurance

401k benefits

30% rent discount

Biannual team celebrations

PTO accruals starting at 15 days/year

Monthly trainings (virtual & on-site)

Job summary

NEW EARTH RESIDENTIAL LLC is seeking a Service Technician to support community operations, perform general maintenance, and respond to service requests with a focus on resident satisfaction. Must be able to lift up to 50 lbs and work evenings/weekends for emergency calls.

The role requires high school diploma or equivalent, HVAC/R certification preferred, and excellent communication to collaborate with residents, on-site staff, and vendors.

Qualifications

• High school diploma or equivalent required.
• HVAC/R certification (HVAC & Refrigeration) preferred.
• Ability to follow detailed oral and written instructions.
• Proven leader with strong customer service.
• Self-motivated with time management.
• Resourceful problem solver in a dynamic environment.
• Excellent verbal and written communication; bilingual encouraged.

Responsibilities

• Provide general maintenance in common areas and on-call support as needed.
• Ensure timely completion of service requests in occupied apartments to standards.
• Oversee maintenance and prioritize resident satisfaction to support occupancy goals.
• Participate in preventive maintenance and repairs of mechanical systems.
• Maintain cleanliness of grounds and common areas at all times.
• Adhere to safety protocols and provide 5-star resident service.

Skills

Customer service

Strong communication

Team player

Problem solving

English proficiency

Education

High school diploma or equivalent

HVAC/R certification (preferred)

Tools

Outlook

Excel

Word

Job description

Position: Service Technician

Category: Non-Exempt (Hourly)

Supervisor: CommunityManager & Service Supervisor

Hours: Typicalrange ofhoursisbased onthecommunityneedsandmayrequireweekendsand afterhouremergencyservices.Workdaysmaybe adjustedbased on communityneeds. Full Time:5daysperweek,8hoursper day (average 40hours).

Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing.Visual acuity to operate hand tools. Subject to weather.

Drug Screens: Pre-employment,post injury,reasonablesuspicion,and possible random screens.

We’re proud to say that our Service Technicians are often described on review sites as courteous, friendly, professional, and outstanding. Does that sound like you? If so, come be a part of our incredible maintenance team and become a Community Super Hero! In this role, you'll work in a vibrant, upbeat environment, ensuring our residents enjoy clean, beautiful spaces and trouble-free, fully functional equipment. Our Service Technicians handle it all—fast and with precision!

At New Earth Residential we believe in the power of community

Highlighted Employee Benefits:

• Offering mentor program for onsite assistance
• Compensation package including monthly and quarterly bonuses
• Health, vision, dental and life insurance
• 401k benefits
• 30% rent discount
• Biannual team celebrations
• PTO accurals starting at 15 days a year
• Virtual and on-site trainings monthly

General Summary of Associate Responsibility:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Service Supervisor & Community Manager.

Preferred Knowledge / Experience / Ability:

• High school diploma or equivalent required, along with a strong foundation in business principles.
• HVAC/R certification (HVAC & Refrigeration) is preferred.
• Ability to accurately follow detailed oral and written instructions.
• Proven leader committed to delivering exceptional customer service.
• Self-motivated individual with the ability to set priorities, manage time effectively, and achieve assigned goals.
• Resourceful problem solver capable of addressing unexpected challenges and adapting to changing priorities in a dynamic environment.
• Collaborative team player with excellent verbal and written communication skills, strong organizational abilities, and the capacity to work effectively with on-site staff, residents, supervisors, corporate associates, and vendors.
• Proficient in English; bilingual candidates are highly encouraged to apply.
• Skilled in tracking and managing inventory of materials and parts.
• Physically able to lift up to 50 lbs. and handle chemicals safely.
• Available for emergency calls during nights and weekends as needed.
• Detail-oriented with a strong commitment to assessing and maintaining community common areas and amenities.
• Proficient in Outlook, Excel, Word, and various internet applications.

Responsibilities:

1. Residential Standards:

• Provides support by performing general maintenance duties in common areas.
• Available for "on-call" responsibilities as needed.
• Ensures the independent and timely completion of service requests in occupied apartments, in line with established company and property standards.
• Oversees all aspects of property maintenance, prioritizing resident satisfaction and contributing to occupancy goals.
• Actively participates in preventive maintenance programs and manages the ongoing repair of all mechanical systems to preserve the property's value.
• Maintains cleanliness of grounds and common areas at all times.
• Takes on additional related duties and responsibilities as assigned.
• Adheres to all safety protocols while completing tasks.
• Provides courteous and friendly service to residents, ensuring a 5-star experience.

1. Community Inspections and Quality Assurance Review
   • Assist and report on inspections and quality assurance review results.

I acknowledge that I can perform the essential functions listed above for the Service Technician position without any accommodations.

Welcome aboard! We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.

Who are we?Urban Village is a unique platform that allows the residents to connect, engage, and socialize.

What makes us different?Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking.

Here’s what you'll be up to:

1. Building Community:
   • Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
   • Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
2. Enhancing Environments:
   • Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
   • Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
3. Channeling Resources:
   • Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
   • Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
4. Building Leaders:
   • Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
   • Guide interested residents through the sign-up process, nurturing the next generation of community leaders.

Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey!Learn more about our programhere.