Service Technician II

BH Management; United States; On-site; USD 30,307 - 37,195; Full time

Job summary

BH Management in the United States is seeking a dedicated Service Technician II to enhance customer satisfaction by overseeing physical assets and performing various repairs. Responsibilities include diagnostics and maintenance in HVAC, plumbing, and other areas while assisting in preventive maintenance programs.

Candidates should have at least two years of maintenance experience, knowledge of safety regulations, and be able to lift up to 50 pounds. Join us and contribute to our mission of setting the standard in the multifamily industry.

Qualifications

• Minimum of two years of general maintenance and safety experience.
• Regularly performs manual, task-oriented work under direct supervision.
• Knowledge of federal, state, and local code and internal policies regarding maintenance.

Responsibilities

• Assist with oversight of physical assets and ensure customer satisfaction.
• Diagnose problems and make repairs in HVAC, electrical, plumbing, carpentry, and appliances.
• Assist with preventive maintenance and construction projects.

Skills

General maintenance and safety experience

Intermediate computer skills

Manual task-oriented work

Education

High School diploma

Tools

Industry specific hand tools

Job description

Pay Range: $22 to $27/hrly

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in‑house, and is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary

The Service Technician II is responsible for assisting with oversight of the physical assets and ensuring customer satisfaction. This position will diagnose problems and make repairs in areas such as HVAC, electrical, plumbing, carpentry, dry wall, interior and exterior structural, appliances, and assist with apartment make-readies. This position also assists with preventive maintenance and construction or rehabilitation projects for the property. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions

• Uses industry-specific technology to establish priorities with daily assistance from Community Manager and Service Manager.
• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, performing only HVAC electrical component repair and assisting with make-readies as needed.
• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to Community Manager and Service Manager.
• Assist in ensuring that established preventive maintenance programs are followed and documented per BH program guidelines.
• Responsible for the maintenance and security of all property-issued tools.
• Post notices and other community communication, if applicable.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.
• Responds to resident requests per company standards.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
• Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Other duties as assigned.

Minimum Qualifications / Skills

• Minimum of two years of general maintenance and safety experience.
• Intermediate computer skills, including industry specific technology required to perform job functions.
• Regularly performs manual, task-oriented work under direct supervision.
• High School diploma – preferred.

Required Certifications

• EPA section 608 Type I - Appliance working knowledge of basic appliance repairs.
• Required to provide own (industry specific) hand tools.

Work Schedule

Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.

Physical Requirements / Environment

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.