Service Technician - Bike Therapy - Morgan Hill, CA

Specialized Bicycle Components; Morgan Hill (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health care (Medical PPO/HDHP)

Dental

Vision

Health Savings Account (HSA)

Short and Long Term Disability

Company sponsored life insurance

Term Life Insurance

Critical Illness insurance

Critical Accident insurance

Vacation package

401(k) with match

8 Weeks paid parental leave

Paid company holidays

Employee discounts on all product

Deep partner retail discounts

Fitness & Events Reimbursement

Uniform Allowance

Employee Assistance Program

Commuter Benefits

Job summary

Specialized Bicycle Components seeks a Service Technician - Bike Therapy in Morgan Hill, CA to deliver expert bike service and exceptional in-store rider experiences. You’ll work hands-on with riders, diagnose issues, perform tune-ups, and support bike sales with technical knowledge to keep customers riding longer and better.

You’ll collaborate with staff and local riders, uphold store cleanliness, use Lightspeed POS, and provide wow customer service while meeting service goals and profitability

Qualifications

• Passion for cycling and the Specialized brand
• Excellent communication with riders and team members
• Must be able to work on weekends
• Ability to stand for extended periods and perform movements (kneeling, reaching)
• Able to lift at least 50 lbs with proper lifting techniques

Responsibilities

• Meeting and connecting with riders, asking questions and offering service options from the menu or tune-ups
• Speak authoritatively on bicycle technical matters to assist customers
• Provide enthusiastic and courteous customer service and a "wow" experience
• Receive and document service work, schedule repairs, and manage workload
• Advise customers on product/service selections without bias
• Maintain knowledge of all department merchandise and updates
• Assist with bike sales through technical consulting and floor duties
• Deliver best-in-class rider service to enhance satisfaction and loyalty
• Maintain store cleanliness and janitorial tasks as needed
• Proficiency with Lightspeed POS systems and store websites

Tools

Lightspeed POS

Job description

Service Technician - Bike Therapy - Morgan Hill, CA

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Rreated, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

AServiceTechnicianis the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstandingin storebrand experiences. AServiceTechnicianworks directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.ServiceTechnicians work collaboratively and hands-on with staff and local riders as a host, mentor, brandadvocate, and technical service ace. TheServiceTechnicianprovidesexceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be theexpert
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number ofrepairs
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of ridersatisfaction
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorialduty
• Proficiency in Lightspeed point of sale systems and store operationalwebsites
• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Excellent communicationwith the ability to effectively interact with riders and teammembers
• Must be able to work as business dictates which includesweekends
• Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Ableto lift at least 50lbs. or more and use proper liftingskills

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state

*For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

See what we are up to on LinkedIn , Instagram , and most importantly, our # DogsofSpecialized .