Service Technician - Bike Therapy - Morgan Hill, CA

Specialized Retail Stores LLC; Morgan Hill (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) with match

Employee discounts

Parental leave

Job summary

Specialized Retail Stores LLC in Morgan Hill, CA is seeking a Service Technician to elevate in-store rider care, diagnosing mechanical issues, performing tune-ups, and delivering expert product advice to keep riders on the road. The role requires passion for cycling and strong communication with customers and teammates.

You will work with riders both in-store and onsite, contribute to achieving service and sales goals, and uphold high standards of service, safety, and bike knowledge.

Qualifications

• Passion for cycling and the Specialized brand.
• Excellent communication with riders and team members.
• Must be able to work as business dictates which includes weekends.
• Ability to stand for extended periods and lift at least 50 lbs.

Responsibilities

• Diagnose mechanical issues and perform tune-ups on bicycles.
• Provide expert product advice and ride‑specific solutions to customers.
• Take in service work orders accurately and schedule repairs.
• Assist with bike sales through technical consulting and on‑floor support.
• Maintain cleanliness and proper operation of the service area.

Skills

Cycling passion

Customer service

Team player

Weekend availability

Job description

Service Technician - Bike Therapy - Morgan Hill, CA

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Rreated, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands‑on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre‑set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
• Proficiency in Lightspeed point of sale systems and store operational websites.
• Regular, dependable attendance and punctuality.

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

BENEFITS & PERKS

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package
• 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program Commuter Benefits
• if applicable in state
• For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

See what we are up to onLinkedIn,Instagram, and most importantly, our #DogsofSpecialized.

1974 We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders.