Service Technician Automation

ZipRecruiter; Farmington Hills (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Service Technician, where you'll be at the forefront of customer service and technical support. This role involves installing and servicing OEM automation equipment, troubleshooting technical issues, and building strong relationships with clients. You'll work in a stimulating environment that combines office tasks with hands-on activities, requiring both technical expertise and excellent interpersonal skills. If you're motivated, enjoy problem-solving, and are ready for some travel, this position offers a fantastic opportunity to grow and make a difference in the automotive industry.

Qualifications

• 2-4 years of technical experience in service roles.
• Ability to troubleshoot and repair technical components.

Responsibilities

• Provide service and customer support for automation equipment.
• Diagnose technical problems and implement solutions.

Skills

Troubleshooting

Customer Support

Mechanical Aptitude

Interpersonal Skills

Education

2-4 years of technical experience

Ability to read electrical and mechanical schematics

PLC knowledge

Tools

Standard office equipment

Testing equipment

Job description

Job Purpose

Service customers by installing testing equipment, systems, and products.

Primary Responsibilities

Service Technician perform a wide range of duties such as:

1. Provide service and customer support
2. Installation, startup, training, and service of OEM automation equipment
3. Diagnose errors or technical problems and determine proper solutions
4. Perform and assist with other duties as assigned
5. Follow all customer’s procedures and protocols
6. Build relationships with customers

Education & Qualifications

1. 2-4 years of technical experience
2. Ability to read electrical and mechanical schematics and PLC (programmable logic controllers) knowledge
3. Ability to troubleshoot, test, repair, and service technical components
4. Well versed in machine controls and have good mechanical aptitude
5. Valid driver’s license and have or be able to acquire a valid passport
6. Motivated with strong interpersonal skills

Work Conditions

This job operates in an office and plant environment. This role uses standard office equipment such as computers, phones, photo copiers, filing cabinets, fax machines, tools, and other machines.

Physical Requirements

This position is very active and requires standing, walking, and bending.

Ability to lift components up to 50 lbs.

Direct Reports

This position has no supervisory responsibilities.

Travel

Overnight and abroad travel is required.

Company Description

International Wheel & Tire (IWT) is a global market leader in the integration of wheel and tire assembly and test systems. Headquartered in Michigan – the state that put the world on wheels – we are a premiere supplier for our clients in the auto industry, specializing in system solutions for Original Equipment Manufacturers (OEMs) and Tier 1 suppliers.