Service Technician - Alton

Prairie State Gaming; Alton (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Prairie State Gaming in Alton, Illinois, is seeking a Service Technician to provide exceptional service and repair VGT and Coin Operations equipment. The ideal candidate will offer outstanding customer relations, handle machine malfunctions, and work effectively in a team environment.

Requirements include being at least 21 years of age, having customer service experience, and a valid driver’s license. Generous benefits include medical coverage from day one and 401(k) matching.

Qualifications

• Must be at least 21 years of age.
• Experience within VGT industry is a plus.
• Previous customer service experience is a plus.

Responsibilities

• Provide timely and friendly service to all PSG locations.
• Repair VGT and Coin Operations equipment.
• Assist customers with questions and complaints.

Skills

Customer service

Team collaboration

Troubleshooting

PC proficiency

Job description

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.

Essential Responsibilities

• This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service
• Understand and adhere to all company standards, policies, and procedures
• Completes required training and development objectives within the assigned time frame
• Projects a positive image of the company at all times
• Ability to collaborate and work within a team-oriented environment
• Ability to accurately prioritize, organize and complete multiple tasks
• Handle Slot Machine malfunctions
• Assist Route Service Manager
• Verify customer payouts
• Complete required paperwork in a timely manner
• Inform Route Service Managers of Gaming machine problems
• Provide outstanding team member and customer relations
• Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies
• Keep work areas clean and free of safety hazards, debris, and litter
• Perform all job duties in a safe and responsible manner

Qualification Requirements

• Must be at least 21 years of age
• Experience within VGT industry is a plus
• PC proficiency
• Previous customer service experience is a plus
• Ability to work nights, weekends, and some holidays
• Wiring, network, and troubleshooting experience is a plus
• Valid driver’s license

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

STARTING SALARY

$20 to $22 per hour

Equal Opportunity Employer

We’re an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.