Service Technician ($2,000 Sign on Bonus)

WashREIT; Herndon (VA); On-site; Full time

Job summary

Join a dynamic team as a Service Technician, where you will play a crucial role in maintaining the quality and safety of apartment communities. This role involves delivering exceptional customer service, performing preventative maintenance, and ensuring the physical integrity of the buildings. You will collaborate with a dedicated team, making a positive impact on residents' lives while enjoying a supportive workplace culture focused on diversity and inclusion. If you are passionate about community service and have the skills to excel in maintenance, this opportunity is perfect for you!

Benefits

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Pet Insurance

Rent Discount

Qualifications

• Proven work history in high-quality maintenance services.
• Knowledge of preventive maintenance and life safety systems.

Responsibilities

• Deliver timely customer service and maintain building systems.
• Conduct daily inspections for cleanliness and safety.

Skills

Customer Service

HVAC Systems

Plumbing

Electrical Systems

Preventive Maintenance

Empathy

Teamwork

Education

Universal EPA/CFC or CAMT Certification

Tools

Yardi

MS Office (Excel and Word)

Job description

SERVICE TECHNICIAN

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Service and Asset Preservation Team as a Service Technician, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority.

PRIMARY RESPONSIBILITIES:

• Deliver timely, clear and courteous customer service 100% of the time.
• Proactively care for the physical building and the community by maintaining the plumbing, electrical, HVAC and appliance systems.
• Respond to service tickets swiftly, document and communicate service status consistently, and prioritize service requests thoughtfully.
• Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes.
• Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards.
• Perform preventive maintenance and safeguard equipment with regular tune-up.
• Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
• Collaborate with the leasing and customer experience team by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns.
• Contribute to the team’s success by achieving individual goals and supporting team goals.

OUR IDEAL TEAM MEMBER:

• Has a passion for people and community. We welcome everyone!
• Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry.
• Well versed in all phases of HVAC and mechanical systems.
• Universal EPA/CFC or CAMT Certification.
• Has reliable personal transportation.
• Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents.
• Knowledge of preventive maintenance and life safety systems.
• Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for the results.
• Believes in the value of teamwork, understanding that we finish stronger together.

The hourly range for this role is $22.39-$34.83 (subject to experience)

Additional Compensation: In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

TEAM MEMBER BENEFITS:

Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.