Service Technician 1 Trainee

Summit Utilities; Pine Bluff (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Summit Utilities is seeking a Service Technician for Pine Bluff, AR. The role involves installing, repairing, and maintaining natural gas distribution facilities while delivering excellent customer service in the field.

You will read meters, locate lines, perform leak checks, and document work orders. A high school diploma or GED is required, with strong safety awareness and teamwork skills. The position is on-site with opportunities for growth within the company.

Qualifications

• High school diploma or GED required.
• Proficient with MS Word, Excel and Outlook.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and adapt to priorities.
• Commitment to safety and company policies.

Responsibilities

• Initiates gas service, performs leak investigations and makes repairs.
• Locates gas lines and reads gas meters.
• Conducts load surveys and completes work orders in system.
• Serves as First Responder in emergencies and maintains safety protocols.
• Responds to customer inquiries courteously and professionally.

Skills

Gas service

Customer service

Communication

Multitasking

Teamwork

Safety compliance

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Summit Utilities**

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 Americas Best Small Employers. Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for a Service Technician based in Pine Bluff, AR**

Position Summary

Service Technicians are responsible for maintaining outstanding customer service as per company standards while performing skilled work for a variety of operational duties relative to the assigned area of responsibility. This includes manual labor and other duties necessary to accomplish the installation, repair and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

Primary Duties and Responsibilities

• Initiates gas service, performs leak investigations and makes repairs
• Locates gas lines
• Reads gas meters
• Conducts load surveys
• Completes work order system documentation
• Serves as First Responder in emergency situations
• Other duties as assigned********

Education and Work Experience

• High school diploma or GED

Knowledge, Skills, Abilities

• Proficient using personal computers and software including MS Word, Excel and Outlook
• Possess a valid state driver\'s license and present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies
• Gain and apply knowledge of industry and company safety standards and regulations
• Demonstrate an aptitude for basic mechanical tasks and capable of using proper tools for any given job including: installing and reading pressure gauges, voltage meters, pipe locators, repair service lines, bar test and classifying underground leaks; monitoring and adjusting gas system pressure
• Respond to customers with courtesy and knowledge, in person and by telephone, applying good judgment and customer service skills
• Possess effective oral and written communication skills
• Manage multiple tasks, projects or activities through completion
• Adapt quickly and respond well to changing priorities
• Work well independently and in a team-based environment to accomplish assignments and achieve objectives
• Commit to compliance with applicable laws and regulations and other Company policies and procedures and do so consistently. Complete all required training courses in a timely manner
• Adhere to the Companys

Equal employment opportunity, including veterans and individuals with disabilities.