Service Technician

MorganHCM; Winslow Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

MorganHCM is seeking a Field Equipment Service Technician responsible for servicing and installing coffee brewing and beverage equipment in Winslow Township, New Jersey. The role requires strong mechanical skills and the ability to manage service requests and documentation effectively.

Ideal candidates should have at least 3 years of technical experience and excellent communication skills, along with a valid driver’s license. The position includes typical work hours Monday to Friday with on-call requirements.

Qualifications

• High school diploma or GED equivalent required.
• Minimum of 3 years mechanical and technical experience required.
• Ability to diagnose equipment issues and problem solve.

Responsibilities

• Provide service installs, repair and removal of coffee and beverage equipment.
• Perform emergency service calls and preventative maintenance.
• Maintain spare parts and equipment levels.

Skills

Good oral and written communication skills

Ability to problem solve and diagnose equipment issues

Able to lift up to 60 lbs frequently

Ability to prioritize and perform scheduled and unscheduled service activities

Education

High school diploma or GED equivalent

Minimum of 3 years of Mechanical and technical experience

Tools

Driver's license

Electrical experience

Plumbing experience

HVAC experience

Technical Meter experience

Job description

As aField Equipment Service Technicianyou will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

Typical Work Schedule:Monday - Friday, 8:00 am - 4:30 pm,on-call required, including weekends

Travel Requirements:Driving of 100-mile radius in most markets, regional travel may be needed

Job Description

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in "On Call" service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Qualifications

Education & Experience

• High school diploma or GED equivalent required
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record
• Able to travel within 100+ mile radius of branch location
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Personal & Professional Skill Sets

• Good oral and written communication skills
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers
• Use sound business judgement.
• Able to work independently with little supervision.

Additional Information

MorganHCM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. MorganHCM complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.