Service Technician

R.K. Black, Inc.; Wichita (KS); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health plan

Dental plan

401k

Job summary

R.K. Black, Inc. seeks a Field Service Technician to diagnose and repair equipment on-site in Wichita, KS. The role emphasizes delivering white-glove service and building strong client relationships, using the latest industry tools and knowledge.

The position requires troubleshooting, safe driving, and independent work in client environments. Compensation is commensurate with experience, with benefits including health, dental, and a 401(k) plan.

Qualifications

• Ability to read electrical schematics and technical drawings.
• Experience with diagnostic tools and electro-mechanical systems is preferred.
• Strong written and verbal English communication skills.
• Some college or vocational training or military experience in a related field.

Responsibilities

• Diagnose, troubleshoot, and repair equipment on-site to minimize client downtime and restore full functionality.
• Deliver exceptional customer service while building professional relationships with clients.
• Maintain a parts inventory with high accuracy (target 98% or higher).
• Acquire training certifications through self-paced or remote courses.
• Operate independently in the field using diagnostic tools and hand tools.
• Document service activities, repairs, and parts usage accurately.
• Represent R.K. Black, Inc. with honesty, integrity, and professionalism.

Skills

Electrical schematics

Diagnostic tools

Reading technical drawings

English communication

Education

Some college or vocational training or military experience

Job description

R.K. Black, Inc., an office technology company providing solutions to organizations across Oklahoma & Kansas, is seeking a Service Technician in our Wichita, Kansas office.

Want to be part of a fun, fast-growing team? We’re looking for a Field Service Technician to join our Service team. In this role, you’ll ensure our clients receive true “white glove” service by diagnosing and repairing equipment on-site using your mechanical expertise and technical know-how.

You’ll stay up to date with the latest innovations in our industry while helping us consistently meet and exceed service goals. If you enjoy problem-solving, working with cutting-edge technology, and delivering exceptional customer experience, this could be the perfect opportunity for you.

What You’ll Do:

• Diagnose, troubleshoot, and repair equipment issues on-site to minimize client downtime and restore full functionality.
• Deliver exceptional customer service while building strong, professional relationships with clients.
• Consistently achieve the industry benchmark standards for the equipment supported.
• Manage and maintain vehicle-based parts inventory with a target accuracy of 98% or higher.
• Acquire the appropriate training certifications through self-paced, web-based, or remote class methods.
• Operate independently in the field, utilizing diagnostic tools, testing equipment, and a wide range of hand tools to resolve technical issues.
• Accurately document service activities, repairs, and parts usage through required service documentation.
• Represent R.K. Black, Inc. with the utmost honesty, integrity, and professionalism.

What We’re Looking For:

• CompTIA Network+ certification, or willingness to obtain certification within six months of hire.
• Ability to read and interpret electrical schematics and technical drawings.
• Some college, vocational training, military experience, or equivalent hands-on experience in electro-mechanical systems.
• Valid Oklahoma driver’s license with clean driving record
• Working knowledge of network environments, including basic networking concepts and connectivity troubleshooting.
• Personify friendliness and exhibit ability to get along with others.
• Maintain a keen sense of urgency and responsiveness.
• Exhibit excellent organizational and time management skills.
• Self-motivated and results-oriented, with the ability to work independently.
• Practice safe and defensive driving while operating a company vehicle.
• Communicate clearly and professionally in both verbal and written English.

Physical Requirements

• Able to stand, bend, squat, or sit for extended periods of time.
• Proficient in using hands to operate tools, handle objects, and manipulate equipment controls.
• Capable of carrying a tool kit and other equipment up and down stairs.
• Maintain a neat, professional, and well-groomed appearance.
• Must be at least 21 years of age and possess a valid driver’s license.

This position is primarily field-based and involves repairing equipment at client locations.
This position is designated as safety-sensitive under Oklahoma law.
Hours are 8 AM to 5 PM with an hour for lunch.

Wage:Commensurate with experience

Benefits:Available after 2 full months of employment (Health & Dental Plan, 401k)