Service Technician

Diventures; Vienna (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading swim and scuba center in Virginia is seeking a motivated Service Technician responsible for servicing and repairing scuba equipment. This role emphasizes customer service and ensuring compliance with safety standards. Ideal candidates will have a mechanical aptitude and prior experience with scuba gear, along with strong communication skills. Training is available for qualified candidates.

Qualifications

• Strong mechanical aptitude is essential.
• Prior experience with scuba equipment is preferred.
• Excellent communication skills are required.

Responsibilities

• Service and repair scuba equipment to meet compliance standards.
• Inspect and overhaul various scuba gear for safety.
• Provide exceptional customer service regarding diving equipment.

Skills

Mechanical aptitude

Customer service skills

Tools

Scuba gear maintenance certifications

Job description

Diventures, the nation\'s fastest growing swim and scuba center with locations across four states, is seeking a service technician with strong mechanical skills. If you\'re a self-starter looking for an opportunity in a one-of-a-kind retail environment, we invite you to join the Diventures family. We\'re seeking a motivated individual to join our team with primary responsibility for servicing scuba equipment. If you\'re passionate about a job done right and delivering great customer service, you\'ll thrive in our dynamic and fun work environment. The position reports to the Store Manager. Training is available for qualified candidates.

Key Tasks & Responsibilities

• Make sure scuba equipment complies and is in top shape. As our Service Technician, you\'ll be primarily responsible for servicing and repairing various types and brands of scuba equipment promptly, as well as ensuring gear complies with all manufacturer and industry standards. Quality is an essential part of the Diventures experience, so attention to detail and care when servicing equipment is a must.
• Ensure safety: Safety is the highest priority. You will be inspecting, maintaining, repairing, and overhauling regulators, computers, buoyancy compensator devices, and other common scuba equipment that is essential to safe diving. We\'ll ensure you have the proper service training and certification, depending on the brand name and type of equipment.
• Provide exceptional customer service. Customer service is part of our brand identity. You\'ll interact with customers regularly about their diving equipment, in person, over the phone, or by email.
• Educate customers and staff about scuba equipment: You\'ll be expected to assist in the continuing education of retail associates and instructors on technical and equipment updates and issues. You\'ll also help customers get the most out of their gear by instructing them on proper maintenance procedures for their equipment.

Key Personality Attributes

In addition to the required mechanical aptitude and skills, you should be motivated to provide excellent customer service, with the goal of developing and fostering long-term customer relationships. You must have a strong work ethic and basic computer skills. Excellent communication skills, both oral and written, are also required.

Skills & Experiences

• A strong mechanical aptitude is a must. Training is available for specific scuba gear and certain brands (see below for some examples).
• Strong preference is given to those with:
  • Prior experience inspecting, maintaining, repairing, and overhauling scuba gear; these typically include regulators, computers, buoyancy compensator devices, and other common diving equipment
  • Service and repair training certifications from ScubaPro, Aqua Lung, Atomic, Oceanic, Zeagle, and Sherwood
  • PSI certification for visual cylinder inspection
  • PSI certification for valve repair technician
• Customer service skills are essential. Having great people and communication skills is key to ensuring our Diventures customers have a great experience when getting their scuba equipment serviced.