Service Technician

ADT; Tyler (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading security solutions provider is seeking a Residential Service Technician in Tyler, Texas. This role involves troubleshooting and servicing security systems, focusing on customer needs. Candidates must possess a strong technical aptitude, service experience, and effective communication skills. Benefits include comprehensive health insurance and tuition reimbursement. Join our engaging work environment and grow your career.

Benefits

Full benefits after 31 days

Casual work environment

Medical, Dental, Vision insurance

Paid vacation time

Tuition reimbursement

Qualifications

• Able to troubleshoot and configure security solutions.
• Demonstrates a customer service champion mentality.
• Valid driver's license is required.

Responsibilities

• Service fire and carbon monoxide detection systems.
• Complete wired/wireless technology connection processes.
• Test system signals with central monitoring.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused

Education

High School degree or equivalent

Job description

About Us: At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

What are we looking for?

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities