Service Technician

Continental Realty; Towson (MD); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401K matching

On-call appreciation bonus

Team bonuses

Live-on rent discount (if chosen)

Job summary

Continental Realty is seeking a Service Technician for Cardiff Hall apartments in Towson, MD. The role focuses on maintaining the property and completing service requests with a strong emphasis on customer service and quality workmanship.

You will work with a team to resolve issues quickly, proactively identify potential problems, and coordinate with residents to ensure satisfaction while enjoying benefits like a $750 monthly rent discount for live-on housing (if desired) and performance bonuses.

Qualifications

• 2+ years of hands-on apartment maintenance experience.
• HVAC skills; EPA certification preferred.
• Plumbing, drywall, carpentry, appliance repair, and electrical know-how.

Responsibilities

• Complete service requests and make-readies with high-quality workmanship.
• Share knowledge and assist teammates when challenges arise.
• Provide excellent customer service to residents; go above and beyond.
• Manage time effectively and communicate status throughout the day.
• Anticipate problems residents may have and address them proactively.

Skills

Go-getter initiative

Hand-on maintenance

HVAC skills

Customer service

Time management

Problem solving

Education

EPA certification (preferred)

Tools

HVAC tools

Job description

Position: Service Technician for Cardiff Hall apartments - Towson, MD

As a Service Technician for Cardiff Hall, you will help maintain the physical integrity of this fast-paced community with 128 apartment-homes.

Hourly rate + $750 per month rent discount for live-on (if desired) + quarterly team bonus + health/dental/vision/matching401K + on-call appreciation bonus + fun company events

Most Important Responsibilities

• Work closely with your team members to complete service requests and make-readies in a timely fashion with high quality craftsmanship.
• Share your knowledge with coworkers and assist each other when challenges arise.
• Go above and beyond the call of duty for residents to provide excellent customer service.
• Manage your time wisely and communicate throughout the day.
• Anticipate problems that residents might have before they even occur.

Most Important Qualifications

• MUST BE A GO-GETTER with a proven track record of stepping up to the plate and taking initiative.
• 2+ years of recent hands-on experience in apartment maintenance, preferably on a demanding garden-style community with high standard for customer service.
• Solid track record of HVAC skills, EPA certification preferred, plumbing, drywall, carpentry, appliance repair and electrical.
• Vehicle, valid driver's license, tools, must be willing to pull call.
• Ability to assess and address problems quickly, good organization skills and strong follow up.

Privately-held and based here in Baltimore, we own and operate all of our assets and invest in the long-term.