Service Technician

Zedcor Security Solutions; Town of Texas (WI); On-site; USD 30,000 - 47,000; Full time

Job summary

Zedcor Security Solutions is seeking a full-time, on-site Service Technician for the Dallas–Fort Worth Metroplex. You will install, maintain, and repair MobileyeZ security towers at customer locations, performing routine maintenance and diagnosing issues to ensure optimal system performance.

You will document work, update records, and coordinate with operations and monitoring teams. Customer-facing duties include explaining work completed and providing basic usage guidance while adhering to

Qualifications

• Strong maintenance & repair skills for security equipment.
• Effective troubleshooting to diagnose technical/connectivity issues in the field.
• Field service and customer-facing skills to work on-site at client locations and maintain relationships.

Responsibilities

• Install, maintain and repair MobileyeZ security towers and related equipment at customer sites.
• Perform scheduled and unscheduled maintenance; diagnose issues and coordinate field service visits.
• Document work performed and update service records; coordinate with operations/monitoring teams to resolve issues.
• Explain work performed to customers on-site and provide basic usage guidance while upholding safety standards.

Skills

Maintenance & Repair

Troubleshooting

Field Service

Customer Service

Valid driver’s license

Education

High school diploma or equivalent

Technical certification or vocational training

Tools

Hand and power tools

Technical documentation reading

Job description

Company Description

Zedcor Security Solutions, a division of Zedcor Inc. (TSX-V: ZDC), provides turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The company is transforming the physical security industry through its proprietary MobileyeZ security towers and a growing platform of over 1,800 units deployed across Canada and the United States. Zedcor focuses on industry-leading service levels, data-driven efficiency, and ongoing innovation in security technology. In Canada, the company operates equipment and service centers in British Columbia, Alberta, Manitoba, and Ontario. Zedcor is actively expanding in the U.S., with the ability to service markets in Texas, Colorado, Nevada, Arizona, and Florida.

Role Description

This full-time, on-site Service Technician role is based in the Dallas-Fort Worth Metroplex. The Service Technician is responsible for installing, maintaining, and repairing MobileyeZ security towers and related equipment at customer locations. Daily activities include performing scheduled and unscheduled maintenance, diagnosing technical issues, and conducting field service visits to ensure optimal system performance. The role involves documenting work performed, updating service records, and coordinating with operations and monitoring teams to resolve equipment or connectivity issues. The Service Technician also interacts with customers on-site to explain work completed, provide basic usage guidance, and uphold Zedcor’s service standards and safety practices.

Qualifications

• Candidates should possess strong Maintenance & Repair and Maintenance skills to service and optimize security equipment.
• Candidates should possess effective Troubleshooting skills to diagnose and resolve technical and connectivity issues in the field.
• Candidates should possess Field Service and Customer Service skills to work on-site at client locations and maintain positive relationships.
• Basic electrical, mechanical, or low-voltage systems knowledge; experience with surveillance or security systems is an asset.
• Ability to use hand and power tools safely, read technical documentation, and follow standard operating procedures.
• Valid driver’s license and clean driving record; willingness to travel within the Dallas-Fort Worth Metroplex and occasionally to nearby regions.
• Strong problem-solving abilities, attention to detail, and capacity to work independently in outdoor and variable conditions.
• High school diploma or equivalent required; technical certification or vocational training in a related field is preferred.