Service Technician

Thousand Oaks Plumbing; Thousand Oaks (CA); On-site; USD 37,195 - 50,971; Full time

Job summary

Thousand Oaks Plumbing is seeking a Plumbing Service Technician to deliver top-notch residential and light commercial service. You’ll diagnose issues accurately, present solutions clearly, and maintain professional workmanship, safety, and customer satisfaction.

You’ll use ServiceTitan to manage jobs, estimates, invoicing, and payments, and you’ll close opportunities with approved pricing and strong communication. Valid CA driver’s license required; equal opportunity employer.

Qualifications

• Proven experience as a Plumbing Service Technician.
• Strong working knowledge of residential plumbing systems and fixtures.
• Demonstrated sales ability—presenting options and closing work.
• Excellent communication, customer service, and problem-solving skills.
• Valid California driver’s license and acceptable driving record.

Responsibilities

• Diagnose and resolve plumbing issues in residential and light commercial settings.
• Perform repairs, replacements, and installations to code and company standards.
• Conduct thorough system evaluations and present repair/replacement options to customers.
• Sell recommended services, repairs, and upgrades using approved pricing and sales processes.
• Deliver clear, professional communication and excellent customer service.
• Document jobs, estimates, photos, and notes accurately in ServiceTitan.
• Collect payments and process transactions accurately.
• Keep your service vehicle, tools, and parts inventory clean, organized, and stocked.
• Follow all safety procedures, company policies, and applicable plumbing codes.

Skills

Plumbing

Sales ability

Communication

Problem-solving

Customer service

Driver's license

Tools

ServiceTitan

Job description

Description

$27.00 - $37.00 Plus Commission Opportunity!

Plumbing Service Technician

Are you a skilled plumber who's just as comfortable closing a sale as you are cracking a wrench? Thousand Oaks Plumbing is looking for a Plumbing Service Technician who delivers top-notch residential and light commercial service — someone who diagnoses issues accurately, presents solutions clearly, and leaves every customer better off than they found them.

You’ll use ServiceTitan to manage jobs, estimates, invoicing, and payment collection, and you’ll take pride in professional workmanship, safety, and getting the job done right.

What You’ll Be Doing

• Diagnose and resolve plumbing issues in residential and light commercial settings
• Perform repairs, replacements, and installations to code and company standards
• Conduct thorough system evaluations and present repair/replacement options to customers
• Sell recommended services, repairs, and upgrades using approved pricing and sales processes
• Deliver clear, professional communication and excellent customer service
• Document jobs, estimates, photos, and notes accurately in ServiceTitan
• Collect payments and process transactions accurately
• Keep your service vehicle, tools, and parts inventory clean, organized, and stocked
• Follow all safety procedures, company policies, and applicable plumbing codes

Requirements

What We’re Looking For

• Proven experience as a Plumbing Service Technician
• Strong working knowledge of residential plumbing systems and fixtures
• Proficiency with ServiceTitan
• Demonstrated sales ability — presenting options and closing recommended work
• Excellent communication, customer service, and problem-solving skills
• Valid California driver’s license and acceptable driving record per company policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.