Service Technician

Aramark Corporation; Texas; Sur place; USD 24 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Parental leave

Disability coverage

Résumé du poste

Aramark in Texas is seeking a Field Service Technician for Coffee & Vending equipment to diagnose, repair, and recondition equipment at customer sites, including installation and testing.

You will handle mechanical, electrical, and plumbing diagnostics, perform preventive maintenance, and maintain safe service areas while delivering excellent customer service.

Qualifications

• Repair small electrical appliances.
• Learn how to connect equipment to water sources and add lines/drainage when needed.
• Learn to work with copper, braided and PEX lines.
• Must read and write in English.
• Must have effective communication and customer service skills.
• Must have an acceptable driving record and a valid driver's license.
• Role may involve lifting, bending, pushing, pulling and extended standing; PPE may be required.

Responsabilités

• Call on customers as assigned to investigate operating difficulties and diagnose issues.
• Repair or adjust equipment to return to working order.
• Clean and maintain equipment on location; exchange decanters and clean brewers.
• Document work completed in the mobile device; verify closing calls and invoices.
• Repair and refurbish equipment; maintain spare parts levels.
• Maintain good relationships with customers to protect the company image.
• Perform scheduled/un scheduled service activities including emergency calls, preventive maintenance, surveys, and installations.
• Keep service area and vehicle clean and organized; follow safety guidelines and wear PPE.
• Complete weekly Driver Report and follow Fleet Manual guidelines.
• Follow all safety standards and policies set by manufacturers and the company.

Connaissances

Electrical repair

Water line connections

Customer service

English literacy

Valid driver's license

Reading and writing in English

Active communication

Physical stamina

Formation

High School Diploma or GED

Description du poste

Job Description

The Field Service Technician - Coffee & Vending equipment is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.

Compensation Data

COMPENSATION: The hourly rate for this position is $17.75 to $33.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
• Makes repairs or adjustments to equipment to return the equipment in working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation
• Repairs and refurbishes equipment; maintain spare parts levels.
• Ability to accurately collect work completed in company provided mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner.
• Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and company.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High School Diploma or GED required
• Solid understanding in repairing small electrical appliances.
• Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital.
• Must be willing to learn how to work with copper, braided and pex lines. This skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training.
• The ability to read and write in English is required.
• Must also possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a qualified driver's license.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.