Service Technician

Numotion; Taunton (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Short- and long-term disability

Life insurance

Employee training and development programs

Job summary

Numotion in Taunton, Massachusetts, seeks a Service Technician to service and repair complex medical equipment, enhancing customer satisfaction and safety. The ideal candidate has at least two years of mechanical experience, technical proficiency, and strong problem-solving skills. This role involves fieldwork, customer education, and compliance with safety standards. Numotion offers comprehensive insurance benefits, a 401(k) plan, and opportunities for training and development.

Qualifications

• Minimum of two years of relevant mechanical experience.
• Experience with medical equipment is preferred.
• Valid State Driver’s License with a satisfactory driving record.

Responsibilities

• Diagnose and repair equipment, both in the shop and in the field.
• Maintain stock equipment and ensure a clean work environment.
• Educate customers on proper equipment use and safety.

Skills

Proficiency with hand and power tools for equipment repair

Ability to quickly assess situations and make sound decisions

Basic knowledge of Word Processing, Email, and Internet

Education

High School diploma or GED

Job description

Join Numotion: The Leader in Complex Rehabilitation Technology – Become a Service Technician!

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation.

We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement.

As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.

Key Responsibilities

• Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field.
• Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use.
• Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop/warehouse at all times.
• Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized.
• Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking.
• Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports.
• Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety.
• Equipment Fitting & Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user.
• Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment.
• Training & Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge.

Required Qualifications, Skills, and Experience

• Education: High School diploma or GED required or Minimum one year of related experience.
• Experience: Minimum of two years of relevant mechanical experience. Experience with medical equipment is preferred.
• Technical Skills: Proficiency with hand and power tools for equipment repair.
• Computer Skills: Basic knowledge of Word Processing, Email, and Internet for completing documentation and communication.
• Problem‑Solving: Ability to quickly assess situations and make sound decisions to resolve equipment issues.
• Driving: Valid State Driver’s License with a satisfactory driving record, as this role may involve traveling to various locations.

Preferred Qualifications

• Previous Experience with Wheelchair Repair or Medical Equipment: Hands‑on experience with mobility equipment is highly desirable.
• Efficiency in a Fast‑Paced Environment: Ability to manage multiple tasks while maintaining attention to detail.

Physical Requirements

• Lifting: Ability to lift up to 50 lbs and pull/push equipment weighing over 100 lbs as necessary.
• Physical Endurance: Prolonged periods of standing, bending, and kneeling are required.
• Fine Dexterity: Strong manual dexterity is needed for equipment manipulation and repairs.
• Weather Conditions: Ability to work in inclement weather conditions, especially during field operations.
• Overtime: Ability to work overtime when required, based on business needs.

Why Join Numotion

• Medical, dental, and vision insurance to support your health and wellness.
• 401(k) with employer match to help you plan for your future.
• Short- and long-term disability for peace of mind.
• Life insurance for financial security for your family.
• Employee training and development programs to ensure your continued growth and success.

Equal Opportunity Employer

Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process.

Ready to Make a Difference

If you are passionate about delivering life-changing mobility solutions and providing exceptional customer service, apply today to join the Numotion team! Help us empower individuals to live more independent, fulfilling lives.