Service Technician

Trek Bicycle Corporation (Australia) Pty Ltd; Santa Barbara (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible culture

Health care - PPO/HDHP

FSAs

401(k) with match and ESOP

Job summary

Trek Store Santa Barbara is seeking a Service Technician to care for bikes and keep riders on the move. You’ll troubleshoot repairs, service a range of bicycles, and gain first-hand access to new models before they reach the sales floor. You will build trust with customers and keep gear running flawlessly.

No prior mechanic experience is required; we provide training. We value hospitality, strong communication, attention to detail, and a team mindset in a lively retail setting.

Qualifications

• Experience in bike servicing or willingness to learn.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes.
• Build relationships with customers and ensure they trust you with their gear.
• Work with brand new models before they hit the floor.

Skills

Customer service

Hospitality

Communication

Attention to detail

Willingness to learn

Team player

No prior mechanic experience required

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Santa Barbara

Summary

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Compensation Range

Hourly Rate $15.00 - $20.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish