Service Technician

Torrey Holistics; Salem (NH); On-site; USD 40,000 - 52,000; Full time

Job summary

Torrey Holistics in Salem, NH seeks a Service Technician to diagnose and repair commercial cleaning equipment. You will handle repairs on gas engines, carpet cleaning units and related machines, maintain safety standards, and communicate with customers and staff.

Requires 2+ years in related fields, valid driver license with clean MVR, and basic mechanic tools. Bilingual English/Spanish is a plus, with potential monthly bonus on performance.

Qualifications

• Two or more years of experience preferred in commercial cleaning/restoration equipment, small engine repair, or vehicle repair.
• Must have a valid driver's license with clean MVR (3 years).
• Own a basic set of mechanic's tools.
• Possess the ability to lift 50+ lbs regularly.
• Bilingual in English/Spanish is a bonus.

Responsibilities

• Diagnose and repair systems and components of equipment used in cleaning, restoration and surface-prep industries.
• Use testing equipment and repair manuals to troubleshoot issues.
• Communicate needs and estimates to customers and store staff.
• Meet or exceed service department quality and productivity goals.
• Create service orders and schedule service with customers.
• Coordinate parts orders and vendor communication.

Skills

Mechanical aptitude

Attention to detail

Customer communication

Safety compliance

Education

High School diploma or equivalent

Tools

Diagnostic tools

Testing equipment

Repair manuals

Job description

Hourly Pay: $19.00 + Monthly Bonus

Monthly Bonus Opportunity: Service Technicians can earn an average of $500+ per month in additional bonus compensation based on performance.

Bonus compensation is not guaranteed and is based on applicable bonus plan requirements and billable hours.

• Accurately and efficiently diagnose and repair all systems and components of equipment used in the commercial cleaning, restoration and surface-prep industries.- Equipment includes, but is not limited to: Basic automotive experience, 2, 3 & 4 Cylinder Gas Engines, Truck Mounted Carpet Cleaning Units, Portable Carpet Extractors, and Hard Surface Floor Cleaning Machines, Duct Cleaning Equipment, Deodorizing Equipment, Dehumidifiers, Air Scrubbers, Air Movers, Hepa Vacuums.
• Proper use of testing equipment, troubleshooting guides and manufacture’s repair manuals.
• Evaluate and communicate additional repair and service needs of equipment in the service department.
• Meet or exceed service department quality and productivity goals.
• Take instruction from supervisors and work well with other service department and store staff.
• Assist other technicians and store staff when needed.
• Proper use and maintenance of shop equipment and tools.
• Maintain clean, organized and safe work areas.
• Create service orders for equipment coming in for repair.
• Work with customers to schedule service and repair appointments and maintain appointments in scheduling software.
• Communicate with customers in person, by phone and via email.
• Create bids for equipment repair and service.
• Present estimates for repairs and service to customers.
• Coordinate shop workload with other technicians.
• Order parts and coordinate with vendors.
• Coordinate service work with other store employees.

Additional Job Description

• Two or more years of experience preferred in any of the following: commercial cleaning and restoration equipment, small engine repair and maintenance, pressure washer repair and maintenance or vehicle repair and maintenance.
• Must have a valid driver license.
• Clean driving record -No DUIs or Careless/Reckless driving on MVR (3 years).
• High School diploma or equivalent.
• Own a basic set of mechanic’s tools.
• Possess a high level of technical skill, mechanical aptitude and attention to detail.
• Efficient and accurate equipment diagnosis and problem solving skills.
• Work safely at all times – use safety glasses, hearing protection and other safety protection.
• Ability to focus and complete quality work in a timely manner.
• Ability to lift 50+ lbs. on a regular basis.
• Professional appearance and demeanor with good written, oral communication skills and basic computer skills.
• Occasional over time work is required.
• Bilingual in English/Spanish. –Bonus.

You should be proficient in:

• Equipment/Parts Counter Sales
• Electrical Systems & Diagnostics (Heavy Equipment)
• Equipment Diagnostics & Troubleshooting
• Equipment Repair & Maintenance